Missy Stiles

Hill City,KS

Summary

Results-driven Customer Service Manager known for exceptional productivity and efficiency in task completion. Skilled in strategic sales planning, customer relationship management, and team leadership. Excel at communication, negotiation, and problem-solving to achieve sales targets and enhance customer satisfaction.

Overview

years of professional experience

Work History

Customer Service Manager

Wellhead Systems

Hill City, KS

11.2010 - 09.2024

Developed and maintained relationships with customers and manufacturing reps to ensure customer satisfaction.
Assessed customer needs during sales calls and meetings and provided customized solutions accordingly.
Conducted periodic inventories and physical counts of product supplies.
Monitored stock levels to ensure availability of products.
Maintained up-to-date knowledge of company products and services to facilitate sales conversations with customers.
Coordinated with other departments within the company to ensure successful delivery of products.
Developed pricing models based on market conditions, cost analysis.
Prepared documents including Certificates of Conformance, Material Test Reports, and International Shipper's Letter of Instructions.
Participated in industry events such as trade shows and conferences.

Case Manager

High Plains Mental Health Center

Hays, KS

08.2006 - 11.2010

Assessed clients' needs, developed service plans and monitored progress towards goals.
Provided crisis intervention support for clients in emergency situations.
Collaborated with medical professionals to coordinate treatment plans for clients.

Education

Bachelor of Science - Psychology

Fort Hays State University