Misti Cline Lanier
Colorado Springs,CO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Upbeat, customer-focused Sales Associate with [Number] years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
12
12
years of professional experience
Work History
Sales Associate
Shoe Dept. Encore
Colorado Springs, CO
08.2019 - 05.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Food Service Worker
Jersey Mike's Subs
Colorado Springs, CO
01.2016 - 06.2019
- Operated cash register to process cash, check, and credit card transactions.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Utilized time management skills for efficient workflow.
Pizza Maker
Little Caesars Pizza
Colorado Springs, CO
05.2012 - 01.2014
- Kept stations stocked and ready for use to maximize productivity.
- Used pizza cutter to slice whole pizzas according to customer size specifications.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Prepared dough and sauce for pizzas according to recipes.
- Inspected workstations for cleanliness before beginning shift.
- Measured ingredients accurately using measuring cups or scales.
- Maintained clean and sanitary food preparation areas.
- Handled high-volume orders during peak hours efficiently.
- Upheld company standards for food safety and hygiene.
- Greeted customers warmly; took accurate orders.
Education
ADA Accredited Dental Assisting Program - Dental Assisting
Intellitec Medical Institute
Colorado Springs05-2011
High School Diploma -
Widefield High School
Colorado Springs, CO05-1998
Skills
- Order Processing
- Retail loss prevention
- Upselling
- Sales Development
- Payment Processing
- Product Sales
- Customer Needs Assessment
- Retail Store Operations
- Problem-solving skills
- Cash Register Operation
- Merchandise Display
- Sales expertise
- Outgoing Personality
- Store Opening and Closing
- Money Handling
- Display Setup
- Excellent communication skills
- Energetic self-starter
- Positive and professional
- Goal-Oriented
- POS System Operation
- Cash Handling Accuracy
- Exceptional customer service
- Customer Service
Timeline
Sales Associate
Shoe Dept. Encore
08.2019 - 05.2024
Food Service Worker
Jersey Mike's Subs
01.2016 - 06.2019
Pizza Maker
Little Caesars Pizza
05.2012 - 01.2014
ADA Accredited Dental Assisting Program - Dental Assisting
Intellitec Medical Institute
High School Diploma -
Widefield High School