Misti Estrada
Rison,AR
Summary
Dedicated counselor with expertise in client assessments, treatment planning, and group facilitation. Committed to fostering supportive environments that promote client growth and progress.
Overview
8
8
years of professional experience
Work History
Counselor
Maximus Call Center
McLean, VA
08.2023 - 09.2025
- Provided counseling support to clients facing various challenges.
- Assisted clients in developing coping strategies for personal issues.
- Conducted assessments to identify client needs and concerns.
- Collaborated with team members to create effective treatment plans.
- Facilitated group therapy sessions to promote peer support and interaction.
- Monitored client progress and adjusted interventions as necessary.
- Maintained accurate client records and documentation for compliance purposes.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
Key Holder
Dollar General
Rison, Arkansas
05.2025 - 09.2025
- Opened and closed the store, ensuring all security measures were followed.
- Managed cash register operations, handling transactions accurately and efficiently.
- Assisted customers with product inquiries, providing excellent service and support.
- Trained new employees on store policies and operational procedures effectively.
- Stocked shelves and organized merchandise to maintain a visually appealing store layout.
- Conducted inventory counts, ensuring accurate stock levels and replenishment needs.
- Monitored sales floor for safety hazards, maintaining a clean and secure environment.
Parraprofessional
Woodlawn Elementary School
Woodlawn, AZ
08.2023 - 08.2024
- Assisted teachers in managing classroom dynamics and facilitating instructional activities.
- Assisted students with learning difficulties during lessons and assignments.
- Prepared materials and resources for daily classroom activities.
- Facilitated small group instruction to enhance student comprehension.
- Observed student behavior and offered tailored guidance to promote positive conduct.
- Communicated with parents regarding student progress and needs.
- Implemented classroom activities that promoted social skills development.
- Worked with special education staff to implement strategies addressing diverse learning requirements.
Administrative Assistant
Pine Bluff Transit
Pine Bluff , AR
04.2017 - 11.2019
- Managed daily office operations and coordinated schedules for transit staff.
- Assisted in preparing reports and documents for management meetings.
- Handled customer inquiries and resolved issues related to transit services.
- Maintained accurate records of transactions and service requests.
- Organized training sessions for new employees on company policies and software.
- Collaborated with team members to improve administrative processes for efficiency.
- Supported budgeting activities by tracking expenses and processing invoices.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Associate of Arts - Criminal Justice
Southeast Arkansas College
Pine Bluff, AR05-2019
Skills
- Client assessments
- Treatment planning
- Group facilitation
- Record management
- Coping strategies
- Case management
- Crisis intervention
- Behavioral observation
- Collaborative teamwork
- Student support
- Instructional assistance
- Communication skills
- Problem solving
- Time management
Timeline
Key Holder
Dollar General
05.2025 - 09.2025
Counselor
Maximus Call Center
08.2023 - 09.2025
Parraprofessional
Woodlawn Elementary School
08.2023 - 08.2024
Administrative Assistant
Pine Bluff Transit
04.2017 - 11.2019
Associate of Arts - Criminal Justice
Southeast Arkansas College