Misti Miller
Middlebury,IN
Summary
Proactive and detail-oriented professional with excellent time management and practical problem-solving skills. Known for reliability with swift capacity to learn and apply new skills.
Overview
7
7
years of professional experience
Work History
Surgery Scheduler
Gerig Surgical Associates
Goshen, IN
01.2024 - Current
- Coordinated surgical case schedules with surgeons, anesthesia, and patient requests
- Managed OR block scheduling, procedure changes, and daily appointment adjustments
- Tracked pre-op clearances and imaging to support procedure readiness
- Resolved scheduling conflicts by prioritizing clinical urgency and provider availability
- Educated patients on pre-surgery requirements, such as medication adjustments, resulting in fewer complications on the day of the procedure.
Patient Service Representative
Urology Associates Of Elkhart
Goshen, IN
04.2023 - 12.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Ran credit card batches and balanced deposits on daily basis.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed patients on policies and required actions for different types of appointments and procedures.
PSR - Patient Service Representative
Goshen Physicians
Goshen, IN
12.2020 - 04.2023
- Greet patients at check in
- Verify demographics and insurance coverage
- Collect current and/or past due balances and copayments when applicable
- Schedule appointments with appropriate provider and/or staff
- Schedule lab work at off site location as directed by provider
- Take inventory and place orders for office supplies
- Perform receptionist duties (filing, faxing, answering telephones, etc)
- Assist with additional tasks as assigned by office manager, clinical staff or provider.
The Women’s Retreat, Goshen Health
Goshen, IN
11.2019 - 12.2020
- Greet patients as they enter the building
- Verify demographics and insurance coverage
- Prepare patient paperwork for following business day
- Ensure that patient orders are obtained prior to appointment
- Make reminder phone calls to patients regarding upcoming appointment
- Perform receptionist duties (filing, faxing, answering telephones, etc)
- Perform other front office tasks as needed.
Education
High School Diploma -
Clinton Christian School
Goshen, IN05.1995
Skills
Organizational skills
Time management
Customer service
Office experience
Data entry
Phone etiquette
Clerical experience
Multi-line phone systems
Organization and prioritization
Accuracy and attention to detail
Strong work ethic
Appointment Scheduling
Timeline
Surgery Scheduler
Gerig Surgical Associates
01.2024 - Current
Patient Service Representative
Urology Associates Of Elkhart
04.2023 - 12.2023
PSR - Patient Service Representative
Goshen Physicians
12.2020 - 04.2023
The Women’s Retreat, Goshen Health
11.2019 - 12.2020
High School Diploma -
Clinton Christian School