Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Misti Reyes

Corpus Christi,TX

Summary

Proven track record in enhancing customer loyalty and upselling, Excelled in critical thinking and computer proficiency, effectively managing high-stress situations and expanding client bases at Gruene Botanicals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ValTex Realtor
03.2020 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Increased revenue by upselling customers.

Sales Agent

Gruene Botanicals
01.2017 - 07.2019
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of our products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Education

Business Administration

San Antonio College
San Antonio, TX

High School Diploma -

New Braunfels Unicorns
New Braunfels, TX
05.2000

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency

Certification

  • MCAS - Microsoft Certified Application Specialist

Timeline

Customer Service Representative

ValTex Realtor
03.2020 - 09.2024

Sales Agent

Gruene Botanicals
01.2017 - 07.2019

Business Administration

San Antonio College

High School Diploma -

New Braunfels Unicorns

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Misti Reyes