Misty Baucom
Sioux Falls,SD
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
20
20
years of professional experience
Work History
CSR
Goal Solutions
Sioux Falls, SD
06.2023 - Current
- Assisting customers with solar loan details
- Taking payments
- Filing tickets to transfer or subordinate UCC filings
- Detailed explanation of contracts
Account Advisor/Collections
Vervent
Sioux Falls, SD
11.2023 - 05.2024
- Make outbound calls to collect on past due accounts
- Negotiated and took payments
- Assisted with any hardship programs available
- Explained balances, interest calculations and other fees
- Maintained all metrics to include quality and dollars collected
CSR
CNA SURETY
02.2016 - 05.2023
- Providing information to Insurance agents regarding Surety Bonding for all States
- Helped agents with accounting issues
- Helping Bonded persons with questions about their bonds and billing issues
VEHICLE VALUATOR
CCC INFORMATION SERVICES
04.2015 - 12.2015
- In this temporary position I placed values on vehicles based on local market value
- Researched older vehicles or less popular vehicles by calling dealers for quotes
- Helped implement a web based system from the dos based system
CSR
CITI BANK
11.2014 - 04.2015
- Assisted Credit Card customers with questions about their statements
- Upsold any products available to customers
- Explained interest and other rates to customers
PAYROLL SPECIALIST 4
PAYCHEX
04.2013 - 03.2014
- Entering hours to ensure an accurate payroll either received by phone, fax or email
- Completing tax documents and returns relating to employer taxes
- Answering payroll and employment laws
CSR
JDS INDUSTRIES
11.2012 - 03.2013
- Processing customer orders
- Shipping co-ordination
- Providing product information
PHONE BANKER
WELLS FARGO
12.2009 - 09.2012
- Explanation of balances and charges
- Filed claims for fraudulent activity
- Needs based recommendations of products and services
SENIOR CSR
SHAW COMMUNICATIONS
11.2004 - 05.2009
- Company Overview: (NANAIMO BC)
- Billing and account information, setting up and moving services
- Basic TV and Internet technical support
- Quality Control
- Retail coverage, balanced cash drawer and equipment levels
- Collections and payment processing
Skills
- Complaint Handling
- Paperwork Processing
- Credit card payment processing
- Report Preparation
- Banking operations support
- Documentation
- Call center experience
- Data Entry
- Data Collection
- Call Management
References
References available upon request.
Timeline
Account Advisor/Collections
Vervent
11.2023 - 05.2024
CSR
Goal Solutions
06.2023 - Current
CSR
CNA SURETY
02.2016 - 05.2023
VEHICLE VALUATOR
CCC INFORMATION SERVICES
04.2015 - 12.2015
CSR
CITI BANK
11.2014 - 04.2015
PAYROLL SPECIALIST 4
PAYCHEX
04.2013 - 03.2014
CSR
JDS INDUSTRIES
11.2012 - 03.2013
PHONE BANKER
WELLS FARGO
12.2009 - 09.2012
SENIOR CSR
SHAW COMMUNICATIONS
11.2004 - 05.2009
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