Misty Black
Alexander City
Summary
Dynamic Deli/Bakery Manager with proven expertise at Winn Dixie, excelling in food management and employee scheduling. Achieved significant cost savings through effective inventory management while enhancing customer loyalty with exceptional service. Skilled in food presentation and conflict resolution, fostering a clean, compliant, and productive bakery environment.
Overview
2020
2020
years of professional experience
Work History
Deli/Bakery Manager
Winn Dixie
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
Customer Service Representative
Russell Corporation
02.2006 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Benjamin Russell High School
Alexander City, ALSkills
- Order management
- Employee scheduling
- Supply ordering
- Food management experience
- Supervisory experience
- Food presentation
- Bakery operations
Timeline
Customer Service Representative
Russell Corporation
02.2006 - 12.2019
Deli/Bakery Manager
Winn Dixie
Benjamin Russell High School
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