Misty Blumenfeld
Azusa,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
23
23
years of professional experience
Work History
Receptionist
West Main Animal Hospital
09.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected payments, processed transactions and updated relevant records.
Receptionist Administrator
Rosemont Veterinary Hospital
08.2011 - 08.2013
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Fulfilled customer requests for prescriptions, and drafted treatment plans and reviewed them with clients
- Processed payments and deposits, conducted reconciliation and cash drawer close out duties
Co Lead Receptionist
Foothill Veterinary Hospital
07.2000 - 08.2011
- Triaged and prioritized patients to ensure medical needs were met.
- Prepared and notated patient medical charts prior to veterinarians arrival
- Filled prescriptions, prepared monthly schedule for front staff, responsible for ordering weekly prescription diets.
Education
Bachelor of Science - Animal Science
California Polytechnic State University Pomona
Pomona 12.1999
Skills
- Directing Calls
- Mail Management
- Document Control
- Client Satisfaction
- Time Management
- Clerical Skills
- Balance Sheets
- Billing and Invoicing
- File and Record Maintenance
- Office Equipment Operation
- Account Balancing
Timeline
Receptionist
West Main Animal Hospital
09.2013 - Current
Receptionist Administrator
Rosemont Veterinary Hospital
08.2011 - 08.2013
Co Lead Receptionist
Foothill Veterinary Hospital
07.2000 - 08.2011
Bachelor of Science - Animal Science
California Polytechnic State University Pomona
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