Destiny Russell

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained confidentiality of information regarding clients and company.

• Filed records for timely retrieval.
• Audited files for completion and accuracy.
• Posted medical records promptly upon accurate assembly and analysis.
• Communicated with doctors and insurance companies to resolve patient issues.
• Reviewed charts and flagged incomplete or inaccurate information.
• Supported medical staff by providing organized and accurate medical records.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Answered and transferred phone calls.

During COVID-19 pandemic:

• Screened and tested first responders such as firefighters, police officers, paramedics and state employees for COVID-19 as required by state.
• Secured patient information and maintained patient confidentiality by completing and safeguarding medical records.
• Administered rapid tests for COVID-19 and assessed patients condition.
• Used COLOR software to enter patients information, record results and symptoms and also update patient's information.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Performed drug and alcohol tests for different employees required by their employer.
• Gathered patient information and results and entered it in the computer system according to the states regulations.

• Responded to room transfers, incident reports, and maintenance requests.
• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Assisted residents in preparing for activity and social programs.
• Assisted residents with daily dental and mouth care, bath functions, and hair care.
• Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
• Maintained clean, safe, and well-organized patient environment.
• Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.

• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers and responded to requests for information.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Approached every question or concern with calm and level-headed approach.
• Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
• Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
• Organized items on shelves to help customers locate products easily and quickly.
• Operated register system to process new purchases, item returns, and merchandise exchanges.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Scheduled appointments.
• Answered Phones

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.