Misty Brewer

Managing a team of account managers in an office setting. Pricing contracts, spot quotes for expedited freight, keeping up with market fluctuations by being proactive. High ability to multitask in a stressful environment. Customer service making sure all customers are being served above expectations and communicating any issues or delays timely.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Streamlined internal processes for better efficiency in account management tasks.
• Improved overall team productivity by implementing best practices in organization and time management.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.