Misty Carmond
Rockwall,TX
Summary
Detail‑oriented operations professional with 8+ years managing business workflows, documentation systems, and cross‑functional coordination. Experienced supporting corporate operational goals through accurate reporting, process improvement, and structured documentation practices. Adept at managing complex data, optimizing workflows, and contributing to efficient business operations.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Operations & Data Coordinator
Misfit Cycles
11.2024 - 08.2026
- Extracted and analyzed large amounts of data to identify trends or patterns.
- Generated monthly reports to summarize and analyze key performance indicators for informed decision-making.
- Managed daily operational data and vendor records to ensure accurate internal documentation.
- Managed data entry and maintenance for customer records and inventory systems.
- Implement process improvements to enhance operational efficiency.
- Supported cross‑functional collaboration between field operations, admin, and marketing to streamline processes.
- Prioritized and investigated queries regarding data discrepancies to support documentation workflow.
Training Specialist / SME
Cencora
05.2019 - 07.2025
- Developed training programs to enhance employee skills and improve knowledge retention.
- Developed corporate training materials, workflow guides, and SOPs.
- Coordinated onboarding sessions for new hires, facilitating smoother integration into various teams.
- Standardized documentation processes across departments.
- Analyzed training data to support
- corporate performance reporting.
Patient Service Representative
Cencora
08.2017 - 05.2019
- Validated and entered high‑volume patient and insurance data to ensure accuracy and reliability.
- Assisted patients with insurance verification and billing questions.
- Delivered exceptional customer service in a fast-paced environment.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured compliance with HIPAA and corporate documentation standards.
- Registered patients by verifying records, updating computer system and patient charts to maintain current information.
Counselor
Imagine Programs LLC
05.2015 - 03.2017
- Managed confidential client documentation and agency-required reports to ensure compliance and protect client privacy.
- Supported operational compliance and streamlined workflow processes to maintain service quality.
- Facilitated group therapy sessions to enhance peer support and communication.
- Organized client documentation and agency reports to ensure compliance.
- Facilitated group therapy sessions to foster peer support and improve communication skills among participants.
Education
Bachelor of Science - Management
Dallas College
Dallas, TX 08.2026 - 08.2026
Motorcycle Mechanic Certification -
Dallas college
Dallas, TX 08.2025 - 07.2026
AAS - Substance Abuse Counseling
Eastfield College
Dallas, TX 08.2013 - 05.2014
Skills
- Data analysis
- CRM Management
- Documentation management
- SOP creation
- Workflow Analysis
- Business Operations
- Project management
- Compliance
- Advanced Excel
- MS Office Suite
- CRM & Database Systems
- Cross‑Functional Communication
- Vendor & Account Coordination
Timeline
Bachelor of Science - Management
Dallas College
08.2026 - 08.2026
Motorcycle Mechanic Certification -
Dallas college
08.2025 - 07.2026
Operations & Data Coordinator
Misfit Cycles
11.2024 - 08.2026
Training Specialist / SME
Cencora
05.2019 - 07.2025
Patient Service Representative
Cencora
08.2017 - 05.2019
Counselor
Imagine Programs LLC
05.2015 - 03.2017
AAS - Substance Abuse Counseling
Eastfield College
08.2013 - 05.2014