Misty Coker
Wylie,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Human Resources Manager
J&M Top Flight Construction
05.2021 - Current
- Coordinate client communications to maintain clarity and consistency in engagement.
- Direct payroll operations to sustain office efficiency through structured procedures.
- Ensure HR record accuracy and legal compliance for effective data retrieval.
- Reduce manual tasks by streamlining HR processes through automation.
Insurance Verifier/Front Desk
A Bright Future Pediatrics
Plano, TX
09.2019 - 05.2021
- Streamlined patient flow by verifying insurances and managing check-in and check-out procedures.
- Accelerated claim processing through efficient management of pre-authorizations for medical procedures.
- Maintained strict HIPAA compliance to protect client privacy during all communications.
- Collaborated with healthcare providers to obtain necessary patient information for insurance verification.
Office Manager/Chiropractic Assistant
Allen Family Chiropractic
12.2015 - 09.2019
- Verified patient insurance compliance with billing standards, minimizing discrepancies.
- Optimized patient flow, enhancing clinic efficiency and service delivery.
- Coordinated timely processing of personal injury cases through effective opening and closure management.
- Managed confidential company documents and personnel records while upholding strict security protocols.
Administrative Assistant
Farmers Insurance
10.2008 - 12.2015
- Managed multi-line phone system to route calls, deliver messages, and greet visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered exceptional customer service through prompt responses and effective concern resolution.
- Organized documents with thorough file maintenance, archiving outdated records for efficient retrieval.
Education
High School Diploma -
Pilot Point High School
Pilot Point, TXSkills
- Client communication and documentation
- Insurance verification
- Office efficiency and support
- Customer service and call center experience
- Live chat assistance
- Attention to detail
- Time management
- Customer service
Timeline
Human Resources Manager
J&M Top Flight Construction
05.2021 - Current
Insurance Verifier/Front Desk
A Bright Future Pediatrics
09.2019 - 05.2021
Office Manager/Chiropractic Assistant
Allen Family Chiropractic
12.2015 - 09.2019
Administrative Assistant
Farmers Insurance
10.2008 - 12.2015
High School Diploma -
Pilot Point High School