Misty Fox
Preston,CT
Summary
Detail-oriented Beverage Attendant with 28 years of experience in customer service. Performing responsibilities in accordance with all company policies and procedures. Dedicated to best-in-class beverage services and dynamic specialty drinks. Delivering exceptional service by greeting and serving customers in a timely, friendly manner building good relationships with the customers for their return. Excellent multi- tasker in high volume atmosphere.
Overview
31
31
years of professional experience
Work History
Casino Beverage Server
Mohegan Sun
Norwich, CT
08.1998 - Current
- Taking beverage orders and delivering them to customers
- Customer service
- Skillfully anticipated and addresses guests service needs
- Served drinks and prepared special orders
- Anticipating guest needs, refilling drinks and clearing of empty glasses
- Maintaining up-to-date knowledge of the casinos entertainment and other areas of interest to accurately assist in customer needs
- Managed intoxicated guests and followed alcohol awareness procedures.
- Greeted newly seated guests quickly and efficiently.
- Trained new employees to perform duties.
Front Desk Receptionist
Obgyn Services
Norwich, CT
09.1995 - 06.1998
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer needs.
- Scheduled and confirmed appointments.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
Pharmacy Receptionist
Jewett city pharmacy
Jewett City, CT
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Education
Some College (No Degree) - Business
Three Rivers Community College
Norwich, CTSkills
- Order accuracy and delivery
- Customer service and rapport
- Service oriented
- Age verification and Smart certified
- Workflow coordination
- Team player
- Trainer for new hires
- Reliable
- Always excelled in yearly reviews
- Passing extensive background check for gaming license
- Reliable
- Responsible
My Activities
- I like Outdoors stuff like bike riding picnics and going to the beach . I also enjoy crafts, fairs and festivals!
Timeline
Casino Beverage Server
Mohegan Sun
08.1998 - Current
Front Desk Receptionist
Obgyn Services
09.1995 - 06.1998
Pharmacy Receptionist
Jewett city pharmacy
Some College (No Degree) - Business
Three Rivers Community College