Misty Franks
Michie,TN
Summary
With a track record of excelling in high-pressure environments, I have successfully utilized exceptional customer service skill's to ensure seamless dining experiences for guests. Through collaborative efforts and strong engagement with customers, I have played a significant role in driving repeat business, highlighting a strong work ethic and dedication to the success of the team.
Overview
8
8
years of professional experience
Work History
Server
Bell’s
11.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Team Member
Pizza Hut
08.2016 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Ensured continuous team support by covering for absent colleagues.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Secondary Education
Hardin County High School
Savannah, TN05.2016
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Collaborative Teamwork
Timeline
Server
Bell’s
11.2022 - 07.2024
Team Member
Pizza Hut
08.2016 - 10.2022
Secondary Education
Hardin County High School
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