Misty Gaines
Tacoma,WA
Summary
Driven by a results-focused approach at Amazon, I leveraged skills in safety management and critical thinking to mentor staff, enhance process efficiency, and ensure compliance with safety regulations. My proactive workflow management and clear communication facilitated significant improvements in productivity and operational workflow, embodying a commitment to excellence and continuous improvement.
Overview
7
7
years of professional experience
Work History
Process Assistand AFE
Amazon
10.2022 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
- Developed production techniques and production processes to meet customer and organizational needs.
Process Assistant IB Stow/Receive
Amazon
03.2022 - 10.2022
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
Warehouse Associate
Amazon
01.2022 - 03.2022
- Learning Ambassador for new hires, training them on sop of inbound receive and prep
- Received incoming items and processed them via catagories of hazards they imposed
- Prepped incoming items and processed them via catagories of hazards they imposed
Process Assistant Ship Clerk
Amazon
09.2020 - 02.2021
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Expedited order fulfillment by coordinating closely with warehouse team members to ensure timely product retrieval and dispatch.
- Increased overall shipment accuracy by regularly reviewing packing lists against actual contents before releasing cargo for dispatch.
- Enhanced communication between warehouse staff, management, and customers through regular reporting of shipment statuses.
- Reduced shipping errors with diligent record-keeping and attention to detail.
- Promoted workplace safety by participating in periodic inspections, identifying potential hazards, and recommending corrective actions.
- Provided excellent customer service through prompt response to inquiries and resolution of any issues related to shipments or documentation.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reviewed order data to verify transactions and shipping dates.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Warehouse Associate Pack Singles
Amazon
11.2017 - 09.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Learning Ambassador-Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
- Stepped into every role in pack singles including: Back up PA, Process guide for smart pac and CW1000, slam operator, sioc testing when it was initiated at BFI4.
Education
High School Diploma -
Spanaway Lake High School
Spanaway, WA06.1994
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Attendance Tracking
- Scheduling Coordination
- Process flows
- Process Improvement
- Production deadline management
- Multitasking and Time Management
- Clear Communication
- Fast Learner
- Critical Thinking
Affiliations
- Women of Amazon Affinity Group
Additional Information
I have dedicated myself in the time at being at Amazon to improve Safety, Quality and Efficiency to ensure that the associates are at their optimal performance.
Timeline
Process Assistand AFE
Amazon
10.2022 - Current
Process Assistant IB Stow/Receive
Amazon
03.2022 - 10.2022
Warehouse Associate
Amazon
01.2022 - 03.2022
Process Assistant Ship Clerk
Amazon
09.2020 - 02.2021
Warehouse Associate Pack Singles
Amazon
11.2017 - 09.2020
High School Diploma -
Spanaway Lake High School