Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
Generic

Misty Holland

Hillsboro

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Healthy Paws Pet Insurance – TTEC
10.2022 - 03.2025
  • Resolve insurance queries, enhancing satisfaction and reducing issue escalation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained comprehensive records of customer interactions, supporting data-driven decisions that contributed to marked gains in service quality.
  • Communicated effectively with policyholders, ensuring their needs were met while building trust through tailored solutions and empathetic service.

Independent Business Owner

Creative Cottage
05.2020 - 06.2022
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Managed all aspects of the business, including product design, production, inventory management, and customer service.

LEAD OPERATOR / QUALITY CONTROL MANAGER

Wiesenbaker
03.2017 - 12.2018
  • Led a team of 6, enhancing safety and performance, reducing incidents by 12%.
  • Implemented quality controls, achieving 98% product uniformity.
  • Maintained inventory accuracy, reducing stock discrepancies by 9%.
  • Refined quality systems, saving 7% annually by minimizing production waste.
  • Developed training programs for operators, boosting skills and operational efficiency.

FONTANA ACCOUNT MANAGER /Order Processing Invoicing Clerk

Clayton Supply
01.2015 - 11.2016
  • Utilized software for efficient client account management.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Executed accurate billing, ensuring financial integrity.
  • Executed thorough account reconciliations, ensuring financial integrity and timely invoicing while upholding corporate standards.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Education

Certificate - Life And Health Insurance License

College of Insurance
09-2025

ASSOCIATES OF ARTS - Business

Ohio Christian University
Ohio
1 2022

Skills

  • Account Management
  • Problem Solving
  • Communication
  • Microsoft Office
  • Data Entry
  • Marketing
  • Business Strategy
  • Customer Service
  • Team Leadership
  • Quality Control
  • Inventory Management

Hobbies and Interests

Photography, Graphic Design, Creative Design, Yoga, Writing

Personal Information

Timeline

Customer Service Representative

Healthy Paws Pet Insurance – TTEC
10.2022 - 03.2025

Independent Business Owner

Creative Cottage
05.2020 - 06.2022

LEAD OPERATOR / QUALITY CONTROL MANAGER

Wiesenbaker
03.2017 - 12.2018

FONTANA ACCOUNT MANAGER /Order Processing Invoicing Clerk

Clayton Supply
01.2015 - 11.2016

Certificate - Life And Health Insurance License

College of Insurance

ASSOCIATES OF ARTS - Business

Ohio Christian University

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