Misty Houghton

• Coordinated scheduling and appointment management for healthcare staff and patients.
• Streamlined office operations to enhance workflow efficiency and patient service.
• Implemented electronic health record systems for improved data accuracy and accessibility.
• Trained new administrative staff on office procedures and software applications.
• Managed inventory of medical supplies, ensuring availability and compliance with regulations.
• Oversaw billing processes, reducing discrepancies through meticulous review practices.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Handled all prior authorization for testing and prescription medications.
• Handled all referrals for patients for ongoing specialists.
• Handled all copays, deductibles and current balances.

Handled all calls and tasks for convention center with scheduled meetings and events.

Helped with all daily reports and financial closing for the current work day.