Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
MISTY KAY
San Antonio,TX
Summary
Overview
18
years of professional experience
Work History
eBAY, Top Rated Power Seller
Owner/Sales
01.2006 - Current
Job overview
- Streamlined inventory management processes, ensuring efficient organization and accurate listings for improved sales results.
- Optimized product listings with high-quality images and descriptive content, leading to increased visibility and sales.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries, resulting in positive feedback and repeat business.
- Implemented effective marketing strategies, increasing brand awareness and driving traffic to my eBay store.
- Conducted thorough research on each item listed, guaranteeing accuracy in descriptions and appropriate pricing structures based on market conditions.
- Achieved power seller status through consistent adherence to eBay policies, top-rated performance metrics, and excellent customer feedback ratings.
CVS/CareMark
Customer Service Representative I - Inbound & Outbound
10.2017 - 08.2023
Job overview
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Operating 2 screens simultaneously with as many as 8 programs/tabs opened and utilized at all times to insure the best customer experience while maintaining HIPPA standards
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Review insurance policy terms
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Supported workload surges as needed to include working significant overtime during Open Enrollment and Welcome Season.
Education
SAN ANTONIO COLLEGESan Antonio, TX
Completed coursework towards Associate in Applied Science (A.A.S.) Nursing & Paralegal Studies
12.2011
University Overview
NATIONAL INSTITUTE OF TECHNOLOGYSan Antonio, TX
Certificate Clinical Medical Assisting
06.1998
University Overview
Skills
- Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization
- Strong customer service, communication, organizational skills
- Ability to learn new technologies
- Accurate and detail oriented
- Ability to work with routine and/or repetitive activities but also be responsive to disruption and change
- Computer literate in a Windows operating environment
- Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word
Awards
Awards
Employee of the Month
Most Valuable Player
Outstanding Call Quality
References
References
References available upon requestTimeline
Customer Service Representative I - Inbound & Outbound
CVS/CareMark
10.2017 - 08.2023
Owner/Sales
eBAY, Top Rated Power Seller
01.2006 - Current
SAN ANTONIO COLLEGE
Completed coursework towards Associate in Applied Science (A.A.S.) Nursing & Paralegal Studies
NATIONAL INSTITUTE OF TECHNOLOGY
Certificate Clinical Medical Assisting
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