Hi, I’m
Misty Keatts
Danville,VA
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
22
years of professional experience
Work History
Brosville Animal Clinic
Office Manager
06.2017 - 09.2022
Job overview
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Valero
Assistant Store Manager
08.2011 - 06.2017
Job overview
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Startek USA
Customer Service Representative Agent
03.2006 - 07.2011
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promoted available products and services to customers during service, account management, and order calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Keatts Family Home
Stay at Home Wife/Mother
01.2001 - 03.2006
Job overview
- Fostered positive relationships with children and provided a nurturing and supportive environment for their growth and development
- Utilized excellent communication and conflict resolution skills to manage family dynamics and maintain a harmonious household
- Demonstrated adaptability and flexibility in response to unexpected events or changes in plans
- Actively engaged in community and volunteer activities, demonstrating a commitment to service and contributing to the well-being of others
- Strengthened problem-solving and creative thinking skills through daily challenges and unexpected situations
- Maintained a positive attitude and proactive approach, modeling resilience and perseverance for children and family members.
Education
Patrick Henry Community CollegeMartinsville, VA
Associate of Science from Information Technology
Skills
- Administrative and Office Support
- Calm and Professional Under Pressure
- Conflict Mediation
- Problem-Solving Ability
- Typing Proficiency
- Microsoft Word
- Calendaring
- Excellent multi-tasking ability
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Brosville Animal Clinic
06.2017 - 09.2022
Assistant Store Manager
Valero
08.2011 - 06.2017
Customer Service Representative Agent
Startek USA
03.2006 - 07.2011
Stay at Home Wife/Mother
Keatts Family Home
01.2001 - 03.2006
Patrick Henry Community College
Associate of Science from Information Technology
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