Misty Landry
BEAUMONT,TX
Summary
Dedicated and customer-focused professional with experience in customer service, retail leadership, sales, and specialty merchandising. Skilled in assisting customers, resolving concerns, managing daily operations, training and supporting team members, maintaining organized merchandise displays, and meeting sales goals. Known for strong communication, attention to detail, reliability, and providing a positive customer experience. Brings a versatile background in both retail and healthcare customer service with the ability to learn quickly and adapt to changing environments.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Customer Service Representative
Lincare
BEAUMONT, TX
06.2025 - Current
- Provide professional and compassionate customer service to patients and caregivers regarding medical equipment and respiratory care services.
- Answered customer inquiries, resolved concerns, and assisted with equipment, supplies, orders, and account questions to enhance customer satisfaction.
- Handle multiple calls and requests efficiently while maintaining a positive, patient-focused experience.
- Coordinated patient orders, deliveries, equipment needs, and service requests, ensuring accuracy of customer information for seamless service.
- Communicate with patients, healthcare providers, insurance companies, and internal departments to ensure timely and accurate service.
- Documented customer interactions and updated account information to comply with company procedures and privacy requirements.
- Follow company policies and procedures while protecting confidential patient information.
Sales Associate
Dillard's
BEAUMONT
02.2023 - 06.2025
- Provide knowledgeable, personalized customer service and help customers select Kendra Scott jewelry and accessories.
- Meet or exceed sales goals while building strong relationships with customers.
- Maintain an attractive, organized, and fully stocked Kendra Scott display.
- Stay knowledgeable about current collections, products, promotions, and brand standards.
- Assist with merchandising, product replenishment, inventory, and visual presentation.
- Process sales and assist customers with purchases, returns, and product questions.
- Build repeat business through excellent service and customer follow-up.
- Work closely with Dillard’s management and Kendra Scott representatives to support sales and brand standards.
- Create a welcoming, engaging experience that reflects the Kendra Scott brand.
Department head of seasonal
Hobby Lobby
BEAUMONT
08.2015 - 02.2023
- Supervising and directing employees within the Seasonal department.
- Setting up holiday and seasonal merchandise, displays, and product resets.
- Coordinating seasonal transitions as merchandise changes throughout the year.
- Delegating daily tasks and ensuring department responsibilities are completed.
- Monitoring inventory and replenishing merchandise as needed.
- Training and assisting employees with department procedures.
- Maintaining a clean, organized, and attractive sales floor.
- Helping customers locate products and providing friendly, knowledgeable service.
- Stocking shelves and keeping merchandise organized and properly priced.
- Working with store management to meet sales and merchandising goals.
Education
Associate of Science - Medical Administration
Lamar
Port Arthur, TX 09.2009 - 09.2012
Skills
- Customer service
- Order management
- Patient support
- Equipment coordination
Timeline
Customer Service Representative
Lincare
06.2025 - Current
Sales Associate
Dillard's
02.2023 - 06.2025
Department head of seasonal
Hobby Lobby
08.2015 - 02.2023
Associate of Science - Medical Administration
Lamar
09.2009 - 09.2012