Misty Lawson
Bentonville,AR
Summary
Results-driven retail and sales professional with experience leading teams, driving revenue, managing schedules and budgets, and delivering high-level customer service. Proven ability to coach employees, exceed sales goals, and maintain organized, compliant operations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Washington Regional Urgent Care
Rogers, Arkansas
10.2025 - Current
- Managed patient check-in and registration using electronic health record systems.
- Scheduled appointments and coordinated with medical staff to ensure timely service.
- Verified insurance coverage for appointments and collected co-payments as required.
- Informed patients of financial responsibilities prior to rendering services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered phone calls promptly and addressed patient inquiries effectively.
Personal Care Assistant
Independent
Bentonville , AR
11.2017 - Current
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Documented client progress and communicated changes to healthcare professionals.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Collaborated with family members to ensure personalized care plans were met.
- Ensured the safety of clients by monitoring the environment and responding promptly to any emergency situations that may arise.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Director of Care
Peachtree of Farmington
Farmington, AR
03.2025 - 08.2025
- Provided leadership and direction to med-tech staff including hiring, training, coaching, evaluating performance, and addressing disciplinary issues.
- Served as liaison between resident, family, physician and other health care providers.
- Supervised daily care operations for residents.
- Performed resident rounds to monitor and evaluate quality and appropriateness of care.
- Conducted comprehensive resident pre-admission, admission, and quarterly assessments.
- Assisted with analysis of incident and accident investigation reports to determine cause, implementing corrective actions when appropriate.
Activities Director
Azalea Commons of Springdale
Springdale, AR
07.2024 - 03.2025
- Planned monthly, organized, or led exercise routines, athletic events, and arts and crafts.
- Developed relationships with local organizations to source resources for events
- Maintained adequate supplies to meet activities needs.
- Conducted tours with prospective residents and families and coordinated supportive services to meet needs of incoming residents.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
Director of Sales
Hyatt House
Rogers/Bentonville , AR
04.2023 - 03.2024
- Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
- Developed and implemented sales strategies to maximize revenue growth.
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Assisted in developing long-term strategic objectives for the organization's overall success.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
Education
High School Diploma -
Springdale High
SpringdaleCertificate - Health And Fitness
ISSA
Arizona Certificate - Arthritis Fitness
MedFit ClassRoom
California Certificate -
Area of Agency
Arkansas Medical Assistance
Blue Cliff College
Arkansas Skills
- Store operations
- Sales leadership
- Team supervision
- Hiring and training
- scheduling
- Cash handling
- Customer experience
- inventory control
- Visual merchandising
- Reporting
- Conflict resolution
- Budgeting
- Process improvement
Timeline
Medical Receptionist
Washington Regional Urgent Care
10.2025 - Current
Director of Care
Peachtree of Farmington
03.2025 - 08.2025
Activities Director
Azalea Commons of Springdale
07.2024 - 03.2025
Director of Sales
Hyatt House
04.2023 - 03.2024
Personal Care Assistant
Independent
11.2017 - Current
High School Diploma -
Springdale High
Certificate - Health And Fitness
ISSA
Certificate - Arthritis Fitness
MedFit ClassRoom
Certificate -
Area of Agency
Medical Assistance
Blue Cliff College