Alexis Hutchinson
Mechanicsville,MD
Summary
Detail-oriented professional with a solid background in medical reception and customer service management. Skilled in coordinating patient communications and maintaining electronic health records, contributing to improved office performance and patient satisfaction.
Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Southern Maryland Foot and Ankle
Waldorf, MD
03.2024 - 03.2026
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed patient intake forms and maintained accurate electronic health records for compliance.
- Provided front desk support, including answering phone calls and addressing patient inquiries promptly.
- Coordinated insurance verification and pre-authorizations to streamline patient billing processes.
- Trained new staff on office procedures and use of scheduling software to enhance team performance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Manager
Hobby Lobby
Waldorf, MD
03.2023 - 03.2024
- Supervised daily operations to enhance customer satisfaction and team efficiency.
- Facilitated conflict resolution between customers and staff, ensuring positive outcomes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Managed inventory and processed incoming shipments.
- Assisted customers, processed transactions, and organized sales floor displays.
Sales Lead Manager
Build A Bear Workshop Inc
Waldorf, MD
03.2021 - 03.2024
- Led sales strategy development to enhance customer engagement and drive revenue growth.
- Mentored and trained team members on best practices for customer service and product knowledge.
- Analyzed sales data to identify trends and develop targeted marketing initiatives.
- Coordinated promotional events to increase foot traffic and boost in-store sales performance.
- Entrusted with store opening/closing, cash handling, and security procedures.
- Executed floor plans and merchandising layouts to company standards.
Education
High School Diploma -
Chopticon High School
Morganza, MDSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Team management
- Store operations
- Customer service
- Cash handling
- Inventory monitoring
Timeline
Medical Receptionist
Southern Maryland Foot and Ankle
03.2024 - 03.2026
Customer Service Manager
Hobby Lobby
03.2023 - 03.2024
Sales Lead Manager
Build A Bear Workshop Inc
03.2021 - 03.2024
High School Diploma -
Chopticon High School