Misty McRae
Atlanta,Georgia
Summary
Experienced and results-driven professional with a strong background in real estate, finance, and customer service. Skilled in market analysis, data-driven decision-making, and client relationship management. Adept at negotiating, risk assessment, and leveraging data tools (Python, R, SQL) to deliver actionable insights. Known for exceeding performance targets, optimizing operational efficiency, and providing exceptional client service.
Overview
12
12
years of professional experience
Work History
Realtor
Star Power Brokers
10.2021 - Current
- Conducted market analysis and provide data-driven insights, guiding clients in property decisions (buying, selling, investing, renting).
- Enhanced client base by 75% through strategic online marketing, open houses, and networking.
- Advised clients on the financial viability of real estate investments, assessing profitability and risk.
- Negotiated contracts to secure the best outcomes for clients, achieving a 90% success rate in client favor.
- Consistently maintained a 100% client satisfaction rate, ensuring timely and effective resolutions.
- Ranked in the top 10% of agents for sales performance at the brokerage.
- Collaborated with other real estate professionals for sharing knowledge and resources.
- Facilitated smooth transactions with thorough document preparation and coordination.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout and after the entire transaction process.
Bartender and Service Professional Manager
Longhorn Steakhouse
10.2012 - Current
- Created an inviting atmosphere, increasing customer satisfaction by 25% through exceptional service.
- Boosted sales by crafting innovative cocktails and providing knowledgeable recommendations to guests.
- Optimized operational efficiency by reducing liquor costs and waste, improving the actual vs. theoretical liquor cost score by 20 points in three months.
- Held consecutive Employee of the Month titles for outstanding performance and customer service.
- Multitasked and prioritized in a fast-paced environment, ensuring smooth service delivery.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Office Representative
Melvin McRae’s Country Financial
11.2020 - 06.2021
- Increased “Book of Business” by 20% by generating leads and referrals through marketing and event planning.
- Trained new staff on office procedures and customer service protocols, fostering a productive team environment.
- Liaised between corporate office and customers to resolve issues, ensuring quick and efficient service.
- Advised clients on insurance products and policies, ensuring clear understanding of coverage options.
- Managed scheduling and follow-ups, ensuring a streamlined office operation for the Agent.
- Created data models and visualizations to support decision-making, presenting key insights to the Agent.
Funder/Credit Analysis
American Honda Finance Corporation
10.2017 - 02.2018
- Reviewed and validated retail and lease documents for accuracy and compliance with HCA policies, credit guidelines, and state/federal regulations.
- Verified information provided by dealers against internal records, ensuring full alignment with established credit stipulations and program requirements.
- Evaluated internal databases and conducted creditworthiness assessments to determine loan eligibility.
- Processed loan funding and complex payment calculations, ensuring accurate and timely documentation and compliance with all financial regulations.
- Managed dealer inquiries, addressing discrepancies to maintain smooth workflow.
- Actively participated in coaching sessions to improve performance, focusing on meeting quality metrics and production goals, with a strong emphasis on speed and accuracy.
- Built and maintained positive relationships with dealers, providing expert support to enhance their understanding of policy requirements and improve overall satisfaction.
Education
Bachelor Of Science - Economics
Georgia State University
Atlanta, GA05.2015
Skills
- Comparative Market & Credit Analysis
- Financial Feasibility & Risk Assessment
- Python, R, SQL, Excel, Data Visualization
- Data Cleaning & Statistical Analysis
- Negotiation & Contract Management
- Customer Service & Advocacy
- Time Management & Leadership
- Communication & Collaboration
Timeline
Realtor
Star Power Brokers
10.2021 - Current
Office Representative
Melvin McRae’s Country Financial
11.2020 - 06.2021
Funder/Credit Analysis
American Honda Finance Corporation
10.2017 - 02.2018
Bartender and Service Professional Manager
Longhorn Steakhouse
10.2012 - Current
Bachelor Of Science - Economics
Georgia State University
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