Misty Miller
Southwest ENT of Fort Bend
Cleveland,TX
2
years of professional experience
Patient-focused Medical Assistant with strengths in scheduling, insurance verification, and electronic health records. Known for HIPAA compliance, clear communication, and efficient front-desk support that helps improve patient flow and care coordination.
Work History
Medical Assistant
1 Year 7 Months- Assisted providers with in-office procedures and room setup for patient visits.
- Scheduled appointments, coordinated referrals, and maintained accurate electronic health records.
- Managed medical supplies, restocking exam rooms and supporting daily clinic readiness.
- Educated patients on visit preparation, follow-up instructions, and basic care guidance.
- Communicated with patients and staff to support smooth, efficient front-desk operations.
- Verified insurance details and completed intake paperwork with accuracy and confidentiality.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Education
Certificate Clinic Medical Assistant
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital sign monitoring
Direct patient care
Clinical documentation
Data entry
Reliable team player
Electronic health records
Electronic medical records
CPR
Immunization administration
Insurance verification
Maintaining confidentiality
Appointment setting
Medical records management
Patient care coordination
Patient flow management
Sterilization techniques
First aid
Medical office administration
Medical billing and coding
Monitoring patient progress
Valid Texas driver's license
Medical office management
Medical billing
Insurance claims
Timeline
Medical Assistant
Southwest ENT of Fort Bend
03.2025 - CurrentRead More
Fortis College
Certificate Clinic Medical Assistant
Read More