Misty Morales
Lawton
Summary
Dynamic Assistant Manager with proven expertise in customer service and money handling, honed at Jack and Jill Children's Center. Excelled in managing teams and resolving conflicts, ensuring a 60+ child facility operated smoothly. Demonstrated exceptional leadership and decision-making abilities, significantly enhancing operational efficiency and client satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Jack and Jill Children's Center
05.2010 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized daycare environment to enhance the parents experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Take care of 60+ children in the center at once.
- Deal with any parents conflicts that arose.
- Worked my way up from teacher assistant to assistant director over the years I've been here.
Cashier
Taco Bell Restaurant
09.2011 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Lawton High
Lawton, OK05-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Answering Phone calls
- Making appointments
- Dealing with conflicts
- Managing people and kids
Timeline
Cashier
Taco Bell Restaurant
09.2011 - 08.2013
Assistant Manager
Jack and Jill Children's Center
05.2010 - Current
High School Diploma -
Lawton High
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