Misty Morgan
Tompkinsville,KY
Summary
Seasoned Family Services Office Supervisor boasting comprehensive experience in leading high-performing teams and managing daily office operations. Demonstrates strong leadership skills, exceptional knowledge of family service programs, and efficient problem-solving abilities. Known for improving operational efficiency and streamlining processes to enhance service delivery. Recognized for making impactful changes that improved overall team effectiveness and performance.
Overview
9
9
years of professional experience
Work History
Family Service Office Supervisor
Cabinet For Health And Family Services
Tompkinsville, KY
08.2016 - Current
- Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
- Consulted with others to resolve problems relating to employee performance, office equipment, and work schedules.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Participated in professional development activities such as workshops, seminars, conferences, in order to stay abreast of current trends in family services.
- Collaborated with other agencies and organizations in order to create a network of resources for families in need.
- Managed the hiring process for new family services staff members; conducted interviews and made hiring decisions accordingly.
- Guided employees in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Education
Bachelor of Science - Social Work
Western Kentucky University
Bowling Green, KY12-2001
Skills
- Case management
- Staff supervision
- Client assessment
- Law enforcement collaboration
- Community resources
- Multitasking capacity
- Resource coordination
- Team leadership
- Critical thinking
- Verbal and written communication
- Service planning
- Team management
Timeline
Family Service Office Supervisor
Cabinet For Health And Family Services
08.2016 - Current
Bachelor of Science - Social Work
Western Kentucky University
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