Misty Osorio
Houston,TX
Summary
Dynamic professional with a proven track record at Alclear, excelling in customer engagement and team management. Enhanced operational efficiency and customer satisfaction through innovative training programs and strategic stakeholder collaboration. Skilled in brand awareness and compliance, fostering strong relationships to drive service excellence.
Overview
14
14
years of professional experience
Work History
Senior Ambassador
Alclear
Houston, TX
08.2021 - Current
- Facilitated communication between stakeholders to enhance customer experience and streamline operations.
- Assisted in onboarding new ambassadors, providing training on company policies and procedures.
- Engaged with customers to address inquiries, ensuring satisfaction and loyalty.
- Collaborated with team members to develop and implement promotional strategies for brand awareness.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Assistant Manager of Operations
Friendly Loans
Houston, TX
09.2012 - 07.2021
- Streamlined loan processing workflows, enhancing overall operational efficiency.
- Developed training programs for new staff, improving onboarding effectiveness and team productivity.
- Monitored compliance with regulatory requirements, ensuring adherence to industry standards and best practices.
- Analyzed client feedback to identify service improvements, elevating customer satisfaction levels.
Education
High School Diploma -
Johnson High School
Gainesville05.1996
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Senior Ambassador
Alclear
08.2021 - Current
Assistant Manager of Operations
Friendly Loans
09.2012 - 07.2021
High School Diploma -
Johnson High School