Misty Pence
Mount Pleasant,IA
Summary
Patient-oriented Pharmacy Technician experienced in preparing, filling, and labeling medications. Achieved accuracy in prescription processing and effective inventory management through strong communication and teamwork. Focused on enhancing patient interactions and maintaining compliance with regulatory guidelines.
Overview
16
16
years of post-secondary education
15
15
years of professional experience
Work History
Pharmacy Technician
Hy-Vee
Mt Pleasant, IA
10.2011 - Current
- Processed prescriptions accurately for customers in a busy pharmacy environment.
- Assisted pharmacists with patient consultations and medication inquiries.
- Managed inventory by efficiently restocking medications and supplies, ensuring availability for patient needs.
- Operated pharmacy software for prescription management and record-keeping.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Trained new staff on pharmacy procedures and customer service standards.
- Resolved customer complaints promptly while maintaining professionalism, enhancing customer satisfaction.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Processed customer payments and credit card transactions.
- Organized and managed filing of prescriptions to ensure efficient retrieval. of prescriptions, both electronically and manually.
Education
My License To Work In The Pharmacy - Certified Pharmacy Technician
Self
04.2010 - 07.2026
Nauvoo Colusa High School
Nauvoo, ILSkills
- Prescription management
- Patient consultation
- Pharmaceutical calculations
- Drug classification
- Medication storage management
- Drug inventory control
- Inventory management
- Regulatory compliance
- Pharmacy software proficiency
- Pharmacy software
- Data entry
- Insurance billing
- Billing support
- Problem resolution
- Staff training
- Advanced math skills
- Pharmacy ethics
- Customer service
Timeline
Pharmacy Technician
Hy-Vee
10.2011 - Current
My License To Work In The Pharmacy - Certified Pharmacy Technician
Self
04.2010 - 07.2026
Nauvoo Colusa High School