Misty Quackenbush
Greenville ,SC
Summary
Dynamic professional with a proven track record in team leadership and customer relationship management, honed at AT&T and other notable companies. Expert in staff training and development, adept at conflict resolution, enhancing customer loyalty through exceptional service. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
QT
10.2014 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Manager
Andrew Reeves Bail Bonds
06.2012 - 09.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Housekeeper
Clean Freaks Cleaning Services
04.2012 - 08.2014
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Customer Service Representative
AT&T
04.2008 - 04.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Conflict resolution
- Customer relationship management (CRM)
Certification
Gold ACT National Career Readiness Certificate
6 mathematics
6 readings for information
5 locating information
Forklift certified
Certified QuickBooks Proadvisor
High school achievements
National Honors Society and National Beta Club
Timeline
Assistant Manager
QT
10.2014 - 02.2019
Office Manager
Andrew Reeves Bail Bonds
06.2012 - 09.2014
Housekeeper
Clean Freaks Cleaning Services
04.2012 - 08.2014
Customer Service Representative
AT&T
04.2008 - 04.2012
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