Misty Seagroves
Tracy City,TN
Summary
Career transition professional with 10 years of home-based childcare experience and strong reliability, planning, and organization. Seeking flexible, self-directed work supporting travel planning and customer assistance. Focus on clear communication, timely follow-through, and consistent problem-solving.
Overview
7
7
years of professional experience
Work History
General Manager
Zaxbys
Tullahoma, Tennessee
06.2009 - 03.2011
- Managed daily operations to ensure efficient restaurant functionality.
- Supervised staff to maintain high service standards and customer satisfaction.
- Delegated work to staff, while setting priorities and goals.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Trained employees on duties, policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Performed routine audits of internal controls to maintain accuracy of financial records.
General Manager
McDonald's
Tullahoma, Tennessee
06.2004 - 06.2009
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Streamlined daily operations, enhancing overall restaurant efficiency.
- Supervised staff to maintain high service standards, resulting in improved customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Guided management and supervisory staff to promote smooth operations.
- Analyzed sales data to identify trends and optimize staffing levels.
- Analyzed monthly sales data to generate actionable reports for business development planning.
- Implemented inventory management systems to track supplies and reduce waste.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed staff schedules and monitored payroll expenses to ensure adherence to the budget.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted regular inspections to ensure compliance with health and safety standards.
- Ensured compliance with local health department regulations regarding food safety standards.
- Oversaw safety operations to ensure compliance with health regulations and maintain a secure work environment. and maintained clean work environment to adhere to FDA and OSHA requirements.
- Administered employee discipline using verbal and written warnings.
- Performed routine audits of internal controls to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, set priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Grundy County High School
Tracy City, TN05-1997
Skills
- Operations management
- Budgeting
- Inventory control
- Compliance enforcement
- Staff supervision
- Employee training
- Goal achievement
- Employee development
- Time management
- Customer relationship management
- Problem resolution
- Effective communication
- Employee training
- Effective communication
- Effective communication
- Problem resolution
Timeline
General Manager
Zaxbys
06.2009 - 03.2011
General Manager
McDonald's
06.2004 - 06.2009
High School Diploma -
Grundy County High School