MISTY SMITH
Lisbon,ME
Summary
Experienced Clinical Medical Assistant with over 10 years of experience in healthcare, working closely with patients and healthcare teams. Strong background in patient education, chronic condition support, care coordination, and clinical documentation. I enjoy helping patients feel supported, informed, and more confident in managing their health. I’m interested in expanding my career into health and wellness, patient support, care coordination, and other healthcare roles where I can use my experience to make a positive difference.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Certified Clinical Medical Assistant
Martin’s Point Health Care
Brunswick, ME
11.2018 - Current
- Provide individualized patient education regarding medications, testing, treatment plans, preventive care, and provider recommendations.
- Support patients with chronic and ongoing health needs through education, follow-up communication, appointment coordination, and reinforcement of care plans.
- Build trusting relationships with patients and help identify questions, concerns, and barriers that may interfere with recommended care.
- Coordinated laboratory testing, referrals, and appointments, enhancing communication between patients and clinical team members.
- Acted as primary contact for patients throughout care process, ensuring clear communication and support before, during, and after visits.
- Assist patients with insurance requirements, prior authorizations, medication access, and other barriers to treatment.
- Document patient interactions, symptoms, medical histories, medications, and clinical information accurately in the electronic health record.
- Collaborate closely with physicians and clinical staff to maintain continuity of care and support positive patient outcomes.
- Manage a high volume of patient communication while maintaining empathy, professionalism, organization, and attention to detail.
- Family Medical Practice
Certified Clinical Medical Assistant
Topsham Family Medicine
Topsham, ME
02.2018 - 11.2018
- Supported patients throughout the care process in a busy family medicine practice.
- Educated patients regarding medications, diagnostic testing, treatment instructions, and follow-up recommendations.
- Collected medical histories, medications, symptoms, vital signs, and other health information to support clinical decision-making.
- Helped patients prepare for examinations and understand what to expect during testing and treatment.
- Coordinated appointments and facilitated communication between patients and clinical staff.
- Maintained accurate, timely clinical documentation in the electronic medical record.
- Supported patients with questions and concerns while reinforcing provider recommendations and follow-up plans.
Insurance and Payroll Specialist
Interim HealthCare
South Portland, ME
10.2013 - 08.2017
- Processed insurance eligibility, benefit verification, and authorization requests.
- Communicated with insurers and healthcare stakeholders to resolve authorization discrepancies and access issues.
- Tracked pending authorizations and followed up to minimize delays in care and reimbursement.
- Responded to questions and resolved concerns accurately and professionally.
- Maintained detailed electronic records and documentation.
- Managed time-sensitive administrative workflows requiring accuracy, organization, and consistent follow-through.
Certified Clinical Medical Assistant
Midcoast Pediatrics
Brunswick, ME
01.2010 - 09.2012
- Collected and documented medical histories, medications, symptoms, allergies, and current concerns.
- Assisted with routine examinations and diagnostic testing.
- Provided patient and family education regarding medications, procedures, testing, and physician recommendations.
- Supported patients and families by answering questions and helping them understand next steps in their care.
- Maintained accurate documentation and followed established clinical procedures and policies.
Education
Associate of Science - Medical Assisting
Kaplan University
South Portland, ME05-2010
Skills
- Patient Education
- Chronic Condition Support
- Patient Follow-Up
- Care Coordination
- Behavior-Change Support
- Patient communication
- EMR documentation
- Clinical Documentation
- Medical Terminology
- Prior Authorizations
- Benefit Verification
- Team collaboration
- Health Literacy
- Patient involvement
- Goal Reinforcement
- Clinical Documentation
Certification
Certified Clinical Medical Assistant (CCMA), CPR Certified
Personal Information
Title: CERTIFIED CLINICAL MEDICAL ASSISTANT | PATIENT EDUCATION & HEALTH SUPPORT
Timeline
Certified Clinical Medical Assistant
Martin’s Point Health Care
11.2018 - Current
Certified Clinical Medical Assistant
Topsham Family Medicine
02.2018 - 11.2018
Insurance and Payroll Specialist
Interim HealthCare
10.2013 - 08.2017
Certified Clinical Medical Assistant
Midcoast Pediatrics
01.2010 - 09.2012
Associate of Science - Medical Assisting
Kaplan University