Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Misty Smithey

Medical Professional
New Market,AL

Summary

Dedicated and detail-oriented office manager with medical assistant experience; providing excellent customer services and maintaining efficient office operations. Skilled in effectively communicating with diverse individuals and multitasking in a fast-paced environment. Known for effective communication, problem-solving, and organizational skills.


Overview

14
14
years of professional experience

Work History

Office Manager

Allman Family Medicine
11.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patients inquiries or concerns via phone calls.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Medical Assistant

Clearview Cancer Institute
08.2016 - 06.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, medication information, symptoms, and allergies.

Certified Nursing Assistant

Huntsville Hospital For Women & Children
08.2011 - 12.2015
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Education

High School Diploma -

Sparkman High School
Harvest, AL
05-2004

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Clerical support
  • Scheduling
  • Staff management
  • Employee supervision
  • Employee training

Timeline

Office Manager

Allman Family Medicine
11.2021 - Current

Medical Assistant

Clearview Cancer Institute
08.2016 - 06.2018

Certified Nursing Assistant

Huntsville Hospital For Women & Children
08.2011 - 12.2015

High School Diploma -

Sparkman High School

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