Misty Smook
Bogalusa,LA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Capitol Bridge Health Services
Bogalusa, LA
10.2023 - Current
- Executed navigation of contact records and scripted responses via telephone and internet, safeguarding protected health information and personal identifiable information from unauthorized access.
- Monitored compliance with time sheet protocols, schedules, and privacy guidelines to uphold organizational standards.
- Supported callers in navigating online application forms and ensured successful electronic submission to health plan providers for efficient processing.
- Streamlined communication processes by opening all calls and ensuring thorough completion of call logs related to inquiries.
- Coordinated escalation of calls to enhance service delivery and address complex issues effectively.
- Participated in training initiatives to improve operational effectiveness and adapt to evolving industry practices.
- Conducted wire-jacking sessions and offered constructive feedback to colleagues, fostering improved call skills and smoother call transitions.
- Streamlined communication processes by handling 80+ calls per day, ensuring prompt assistance for consumer needs and inquiries.
- Managed customer accounts, ensuring accurate information and timely updates.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Deli and Bakery Associate
West’s Shurfine
Livonia, NY
01.2022 - 09.2022
- Achieved high customer satisfaction by efficiently processing in-person and phone orders. Tailored selections of meat, cheese, and donuts to meet customer preferences. Captured detailed order specifications, enhancing service quality.
- Prepared and stored donut orders overnight to ensure optimal proofing prior to frying and baking.
- Achieved a clean and safe work environment by effectively removing any dropped glaze, frosting, or filling from floors. Maintained high standards of cleanliness for slicers and counters, contributing to overall operational efficiency. Delivered thorough dishwashing and floor care through consistent sweeping and mopping efforts.
- Coordinated efficient order processing and fulfillment for a daily customer base of 40+, prioritizing prompt service throughout the transaction lifecycle.
Owner/Operator
Ma & Pa’s beer 30
Monroe, SD
05.2017 - 12.2021
- Coordinated activities of a six-member team, ensuring all duties were completed efficiently and effectively.
- Developed and implemented effective scheduling strategies to ensure seamless workflow management.
- Coordinated payment schedules to maintain financial relationships with distributors and ensure consistent cash flow for food and liquor supplies.
- Conducted thorough balancing of tills throughout the day and facilitated daily cash deposits.
- Renewed Serve Safe license to guarantee safe food handling practices in food service environments as well as monitored and enforced adherence to liquor licensing protocols and regulatory ordinances.
- Streamlined daily workflows and implemented strategies as well as Analyzed inventory trends and implemented management strategies to maintain efficient stock levels to uphold high standards of customer satisfaction.
Education
G.E.D -
Cornerstones Career Learning Center
Mitchell, SD05-2011
Skills
- Protected Health Information
- Proficient in computer applications
- Electronic Mail
- Reading
- Web browsing proficiency
- Healthcare services
- Health Plans
- Data processing
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Call Center Experience
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Languages
English
Timeline
Customer Service Representative
Capitol Bridge Health Services
10.2023 - Current
Deli and Bakery Associate
West’s Shurfine
01.2022 - 09.2022
Owner/Operator
Ma & Pa’s beer 30
05.2017 - 12.2021
G.E.D -
Cornerstones Career Learning Center