Misty Sorrells
Owensboro,KY
Summary
Dynamic professional with a robust background in food service and client support, notably at FiveStar. Excelled in inventory management and guest relations, enhancing service delivery and operational efficiency. Proven track record in training staff and implementing quality control measures, ensuring compliance with food safety standards. Skilled in fostering positive customer experiences and streamlining processes for optimal service provision.
Overview
17
17
years of professional experience
Work History
Assistant Food Service Manager
FiveStar
3100 W Parrish Ave
03.2022 - Current
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over Number guests.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Observed staff confirm safety and quality standards.
- Practiced safe work habits and encouraged staff to do same.
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
Shelter Intake Worker
Oasis Domestic Violence Shelter
Owensboro, KY
05.2021 - 04.2022
- Enhanced client satisfaction by offering compassionate support and addressing individual needs during the intake process.
- Increased accuracy of client data entry by implementing a thorough review process, leading to more effective service provision.
- Contributed to the ongoing development and improvement of intake procedures, ensuring a consistent and efficient experience for all clients.
Food Service Worker
McDonald’s
4800 Frederica St Owensboro Ky 42303
04.2019 - 05.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Office Cleaner
323 Staffing Solutions
Owensboro, KY
02.2018 - 03.2019
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Food Service Worker to General Manager
Taco Bell
Owensboro, KY
09.2007 - 02.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Implemented waste reduction strategies, contributing to cost savings.
- Managed inventory levels to prevent shortages and reduce waste.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
Education
GED - General Studies
Daymar STEP Program
Owensboro, KY07.2004
Skills
- Food safety compliance
- Guest relations
- Inventory management
- Customer service
- Quality control
Timeline
Assistant Food Service Manager
FiveStar
03.2022 - Current
Shelter Intake Worker
Oasis Domestic Violence Shelter
05.2021 - 04.2022
Food Service Worker
McDonald’s
04.2019 - 05.2021
Office Cleaner
323 Staffing Solutions
02.2018 - 03.2019
Food Service Worker to General Manager
Taco Bell
09.2007 - 02.2017
GED - General Studies
Daymar STEP Program