Misty Spell
Cedar Point,NC
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
19
19
years of professional experience
Work History
Sales associate
Paylink Direct
Chicago, IL
04.2021 - Current
- Selling mechanical breakdown coverage under a sister company olive.com and then under contract with Stellantis/Mopar.
- Always hit target goals for the month.
- Maintained high standards of customer service by building relationships with clients.
- Calculated premiums and established payment methods for sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Utilized sales techniques to build customer interest and close sales
- Educated customers on product and service benefits, explaining features and answering questions
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Negotiated pricing and payment terms with customers when possible to close deals
- Overcame objections using friendly, persuasive strategies.
- Made average of 75 outbound and inbound calls per day.
- Developed extensive knowledge of products and services to better assist customers
Licensed Insurance Agent
State Farm Insurance Agency
Durham, NC
05.2016 - 09.2020
- Support customers and provide guidance regarding property, casualty, health and life insurance policies.
- Answer questions for customers
- File appropriate paperwork and drive expansion of products into customer market.
- Managed over 50 customer calls per day.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements
- Exceeded corporate quotas for monthly policy sales
- Calculated premiums and established payment methods for sales
Property Manager
Hawthorne Residential Partners
09.2015 - 05.2016
- Provided day to day operations management for residential property
- Attracted tenants by advertising vacancies, obtaining referrals, and showing units
- Managed property leases and contracts with tenants
- Addressed maintenance concerns and scheduled services.
United State Postal Service
City Carrier
Greensboro NC
08.2005 - 12.2015
- Sorted outgoing mail on DPS and flat sorter machines
- Manually sorted small packages by state, city and zip code.
Insurance Agent
Kin Insurance
Florida
01.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
High School Diploma - undefined
Leon's Beauty School
2001
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Southern Guilford High School
1999
Skills
- Life & Health Insurance
- Customer Service
- P & C Insurance
- MAIL DELIVERY (10 years)
- Cold Calling
- Marketing
- Property Management
- Negotiation
- Budgeting
- Accounts Payable
- Sales
- Customer service
- Accounts payable
- Salesforce
Additional Information
- Educating homeowners about the NC net metering program, door to door , Authorized to work in the US for any employer
- Certifications and Licenses , Driver's License Property & Casualty License Insurance Producer License Life Insurance License
Timeline
Insurance Agent
Kin Insurance
01.2024 - Current
Sales associate
Paylink Direct
04.2021 - Current
Licensed Insurance Agent
State Farm Insurance Agency
05.2016 - 09.2020
Property Manager
Hawthorne Residential Partners
09.2015 - 05.2016
United State Postal Service
City Carrier
08.2005 - 12.2015
High School Diploma - undefined
Leon's Beauty School
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Southern Guilford High School