Misty Thrash
Akron,Ohio
Summary
• Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Customer support areas and flexible with changing business needs.
• Friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
•
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
Work History
Cashier
Walgreens
01.2009
- Received payments by cash, credit and personal checks and gave back the correct change
- Responded to customers requests and directed them to merchandise
Customer Service Representative
Pella Windows And Doors Of Akron
01.2015 - 01.2016
- Described product to customers and accurately explained detail and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing the store
- Developed reputations as an efficient service provider with high levels of accuracy
Customer Service
Home Depot
01.2012 - 01.2013
- Handled acceptance of delivered packages, checks and ensuring proper product type and accounts during unloading of merchandise
- Prestock inventory every month and reviewed cash operation data to verify proper replenishment
- Routinely answered customers questions regarding merchandise and pricing
Education
GED -
Akron Digital Academy
Akron, OH05.2020
Skills
- Drawer balancing
- Product restocking
- Returns processing
- Product knowledge
- Proficient in software
- Point-of-sale system operation
- Money handling
- Online orders preparation
- Customer service
- Checkout monitoring
- Basic math
- Customer service excellence
- Complex Problem-solving
- Order taking
- Reports and documents
- Data entry
- Multitasking and organization
- Daily reporting
- Customer assistance
- Written and verbal communication
- Call center experience
- Call conversion skills
- Telephone call control
Timeline
Customer Service Representative
Pella Windows And Doors Of Akron
01.2015 - 01.2016
Customer Service
Home Depot
01.2012 - 01.2013
Cashier
Walgreens
01.2009
GED -
Akron Digital Academy
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