Misty Touvell
Iowa ,LA
Summary
Hospitable Medical Office Receptionist with six years of experience interacting with patients, nurses and physicians in professional and courteous manner. Multitasks and handle multi-line telephone systems. Decreases patient wait times by efficiently managing check-ins and schedule coordination.
Energetic medical office receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.
Entry-level Medical Receptionist. True team player experienced in patient relations and remains calm under extreme pressure.
Overview
9
9
years of professional experience
Work History
Medical Office Receptionist
Iowa Ez Care
Iowa, LA
03.2021 - Current
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Maintained records by recording, obtaining and updating personal and financial information.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for provider based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Welcomed patients and visitors per day via telephone and in person.
- Filed and retrieved patient records for provider.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reviewed and sent medical records to other physicians upon request.
- Maintained current and accurate medical records for patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Phlebotomist
Christus Health
Lake Charles, LA
09.2016 - 02.2021
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Logged patient information and recorded results into system.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
Education
Phlebotomy Certification - Phlebotomy
Delay Tech
Lake Charles, LA05.2015
General Studies
Sowela Technical Community College
Lake Charles, LASkills
- Patient Relations
- Understanding of Medical Ethics
- Managing Patient Records
- Scheduling
- Filing
- Patient Care
- Understanding of Medical Terminology
- Excellent Interpersonal Skills
- Appointment Setting
- Insurance Knowledge
- Scheduling Proficiency
- Medical Records Review
Timeline
Medical Office Receptionist
Iowa Ez Care
03.2021 - Current
Phlebotomist
Christus Health
09.2016 - 02.2021
Phlebotomy Certification - Phlebotomy
Delay Tech
General Studies
Sowela Technical Community College