Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Watson

National Park,NJ

Summary

Dynamic Area Supervisor with extensive experience at Home Depot, excelling in team management and operational efficiency. Proven track record in enhancing customer satisfaction through effective training and performance management. Skilled in cash handling and reconciliation, fostering a motivated workforce while implementing quality control measures to drive service excellence.

Overview

16
16
years of professional experience

Work History

Area Supervisor

Ross Dress for Less
04.2024 - Current
  • Assisted in training new staff on operational procedures and safety protocols.
  • Implemented quality control measures to maintain service standards.
  • Utilized point-of-sale systems for accurate transaction processing and reporting.
  • Supported management in resolving customer inquiries and complaints effectively.
  • Contributed to maintaining a clean and organized work environment for efficiency.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.

Associate Support Department Supervisor

Home Depot
07.2016 - 05.2023
  • Supervised team operations to enhance customer service and streamline workflow efficiency.
  • Trained staff on product knowledge and operational procedures, ensuring compliance with company standards.
  • Coordinated scheduling of up to 230 associates and coverage plans to maintain adequate staffing during peak hours.
  • Monitored daily performance metrics, identifying areas for improvement and addressing challenges promptly.
  • Facilitated communication between departments to resolve customer issues quickly and effectively.
  • Conducted regular training sessions to enhance team skills and promote a culture of continuous learning.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Implemented new training programs for associates, resulting in increased knowledge and skill levels.
  • Acted as a Subject Matter Expert for associate support issues, providing guidance and expertise to colleagues across various departments when needed.
  • Oversaw daily department operations, ensuring adherence to policies, procedures, budgetary constraints, and performance goals.

Service Desk Supervisor

Home Depot
10.2011 - 07.2016
  • Supervised daily operations of service desk, ensuring customer inquiries are resolved efficiently.
  • Trained and mentored up to 15 team members on best practices for customer service and technical support.
  • Monitored service desk performance metrics, identifying trends to guide staff training initiatives.
  • Implemented metrics-based performance evaluations for continuous improvement of the service desk team''s capabilities.
  • Boosted employee engagement levels by recognizing outstanding performances and fostering a positive work environment.

Front End Supervisor

Home Depot
08.2009 - 10.2011
  • Supervised daily operations to ensure efficient workflow and exceptional customer service.
  • Trained up to 28 team members on product knowledge and store policies to enhance performance.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
  • Collaborated with management to develop staff schedules that optimized coverage during peak hours.
  • Conducted regular team meetings to communicate goals, updates, and foster a positive work environment.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

GED -

Northeast Highschool
Philadelphia, PA
1999

Skills

  • Team management
  • Task delegation
  • Critical thinking
  • Multitasking and prioritizing
  • Cash handling and reconciliation
  • Employee performance management
  • Operational efficiency
  • Team building and motivation

Timeline

Area Supervisor

Ross Dress for Less
04.2024 - Current

Associate Support Department Supervisor

Home Depot
07.2016 - 05.2023

Service Desk Supervisor

Home Depot
10.2011 - 07.2016

Front End Supervisor

Home Depot
08.2009 - 10.2011

GED -

Northeast Highschool

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