Misty Wiese
IT Service Desk Technician
Corona,CA
Summary
- Organized and efficient IT Service Desk Technician along with 17 years of experience in data organization, customer service, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
19
19
years of professional experience
Work History
IT Service Desk Technician
Kaiser Permanente
Corona, CA
03.2022 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patiently walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Department Lead
Med-Legal Photocopy Services
San Dimas, CA
05.2007 - Current
- Executed data entry tasks and recorded information in company databases.
- Analyzed system issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Mentored and guided employees to foster proper completion of assigned duties.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Records Processor
Med-Legal Photocopy Services
Covina, CA
11.2001 - 08.2004
- Executed data entry tasks and recorded information in company databases.
- Scanned HIPAA documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
Education
Medical Assisting
North-West College - Pomona
Pomona, CA05.2000
High School Diploma -
Upland High School
Upland, CA06.1994
Skills
- Error Revision
- Operations oversight
- Technical Troubleshooting
- Staff Management
- Strategic planning
- Business planning
- Understanding Customer Needs
- Creative Problem Solving
- Upbeat and Positive Personality
- Efficient data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Service Desk Technician
Kaiser Permanente
03.2022 - Current
Department Lead
Med-Legal Photocopy Services
05.2007 - Current
Records Processor
Med-Legal Photocopy Services
11.2001 - 08.2004
Medical Assisting
North-West College - Pomona
High School Diploma -
Upland High School
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