Misty Willis
Medical Support Supervisor
Cheney,WA
Work Preference
Timeline
Medical Support Supervisor
Community Health Association of Spokane
12.2022 - Current
Medical Assistant - Certified
Community Health Association of Spokane
07.2021 - 12.2022
Medical Assistant - Apprentice
Community Health Association of Spokane
03.2020 - 07.2021
Associate of Arts - Liberal Arts
Lewis-Clark State College
01.2016 - 12.2019
Work History
Medical Support Supervisor
Community Health Association of Spokane
12.2022 - Current
- Supervise and support a team of seven Medical Assistants, fostering collaboration, accountability, and high performance.
- Coordinate staff schedules, manage time-off requests, and ensure appropriate coverage for daily operations.
- Conduct performance reviews, provide coaching, and identify training opportunities for staff development.
- Oversee clinic inventory, place and track supply orders, and monitor usage to maintain cost efficiency.
- Assist in planning and implementing new clinical processes to improve workflow and patient experience.
- Collaborate with providers and care teams to ensure smooth clinic flow and positive patient outcomes.
- Perform full scope of Medical Assistant duties, including rooming patients, obtaining vitals, administering immunizations, phlebotomy, and assisting providers during procedures.
Medical Assistant - Certified
Community Health Association of Spokane
07.2021 - 12.2022
- Provided direct patient care and clinical support to multiple providers in a busy primary care setting.
- Performed patient intake, immunizations, lab draws, point-of-care testing and assisted in medical procedures.
- Oriented and trained new staff on proper procedures and policies, as well as best practices for patient interactions.
- Schedule patient appointments and managed provider inbox tasks.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant - Apprentice
Community Health Association of Spokane
03.2020 - 07.2021
- Completed the WACH apprenticeship program while gaining hands-on clinical experience at CHAS.
- Developed skills in patient care, EHR documentation, and clinical workflows under supervision.
- Learned how to complete patient intake, take vitals, draw blood, and perform point-of-care tests.
- Learned how to read and understand immunization schedules.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Education
Associate of Arts - Liberal Arts
Lewis-Clark State College
Lewiston, ID 01.2016 - 12.2019
Skills
Leadership & Staff Support
Training & Coaching
Team building
Reliability
Multitasking & Time management
Flexibility
Problem-solving
Verbal and written communication
Summary
Dedicated and reliable healthcare professional with over 10 years of progressive experience in clinical and administrative support roles. Proven ability to lead and support medical teams, coordinate day-to-day clinic operations, and ensure high-quality patient care. Recognized for strong work ethic, adaptability, and commitment to continuous improvement within fast-paced environments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Flexible scheduling; able to work four 10-hour shifts or three 12-hour shifts. Available weekends with advance notice.
Certification
- CMA - Certified Medical Assistant