Misty Woods
Carrollton,TX
Summary
Dynamic customer service professional with a proven track record at Christmas Air and Plumbing, excelling in complaint handling and relationship building. Leveraged critical thinking to enhance customer satisfaction and streamline operations, achieving significant improvements in service delivery and response times. Committed to delivering exceptional results through effective communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Christmas Air and Plumbing
06.2025 - 2026
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Provided detailed product information to assist customers in making informed decisions.
- Coordinated with technicians to ensure timely service delivery and customer satisfaction.
- Documented customer interactions accurately in CRM system for future reference and follow-up.
- Monitored service requests to prioritize urgent issues and enhance response times.
- Collaborated with management to identify opportunities for process improvements in customer service operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dispatcher
Stowes Independence Services
2022 - 06.2025
- Coordinated transportation schedules to optimize service delivery and minimize delays.
- Monitored real-time dispatch operations using fleet management software.
- Communicated effectively with drivers to ensure safety and compliance with regulations.
- Assisted in training new team members on operational procedures and software tools.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Dispatcher
Winstar World Casino Hotel
2013 - 06.2022
- Implemented process improvements that enhanced route efficiency and reduced response times.
- Maintained accurate records of vehicle maintenance and driver performance for reporting purposes.
- Collaborated with various departments to streamline communication and improve service quality.
- Led initiatives to enhance customer satisfaction through timely updates and effective problem resolution.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Education
High School Diploma -
Boswell
Saginaw, TX05.1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Complaint handling
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Appointment scheduling
Timeline
Customer Service Representative
Christmas Air and Plumbing
06.2025 - 2026
Dispatcher
Stowes Independence Services
2022 - 06.2025
Dispatcher
Winstar World Casino Hotel
2013 - 06.2022
High School Diploma -
Boswell