Misty Younkin
Vanderbilt ,PA
Summary
Experienced pharmacy technician dedicated to precision, customer satisfaction, and prompt service. Seeking a position with a team of friendly, caring, and supportive professionals. Reliable worker with the know-how, self-motivation, and attention to detail necessary to succeed in a fast-paced work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Pharmacy Technician
WVUH Specialty Pharmacy
Morgantown, WV
06.2025 - Current
- Consulted with insurance company representatives to complete claims processing, and resolve concerns
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Certified Pharmacy Technician
Walmart
Connellsville, PA
08.2009 - 06.2025
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Diploma - pharmacy
Laurel Business Institute
Uniontown, PA09.2012
High School - undefined
Southmoreland Sr. High School
Alverton, PA05.2007
Skills
- Reliable
- Responsible
- Trustworthy
- Team player
- Clear communication skills
- Exceptional listening abilities
- Knowledge of pharmaceutical products
- Problem resolution abilities
- Understanding of balanced workflow
- Pharmaceutical calculations
- Updating medication histories
- Prescription verification
- Drug utilization review
- Multitasking and organization
- Empathy and patience
- Medication preparation
- Record keeping
- Drug classification
- Troubleshooting malfunctioning equipment
- Pharmacy operations
- Proper labeling procedures
- Medication safety protocols
- Confidentiality and HIPAA
Certification
- CPhT - Certified Pharmacy Technician
- BLS/CPR
Timeline
Clinical Pharmacy Technician
WVUH Specialty Pharmacy
06.2025 - Current
Certified Pharmacy Technician
Walmart
08.2009 - 06.2025
Diploma - pharmacy
Laurel Business Institute
High School - undefined
Southmoreland Sr. High School