Misty Zeledon

• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Streamlined patient check-in process, reducing administrative burden for medical staff.
• Prepared lab specimens for diagnostic evaluation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Measured patient pulse oximetry.

• Performed administrative duties such as answering phones, scheduling appointments, and maintaining medical records
• Assist physician with patient examinations and treatments, prepare and administer medications as directed by physician
• Take and record vital signs and medical history, sterilize medical instruments, instruct patients about medications and special diets
• Document patient care services by charting in patient and department records.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety..
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.

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• Managed approximately 40 incoming calls,faxes,and emails per shift while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.