Misty Cameron
Soddy-Daisy,Tennessee
Summary
Motivated Information Technology student finalizing a Bachelor's of Science in Cybersecurity and Information Assurance at Western Governors University. Brings in-depth understanding of how to configure devices, networks and operating systems. Skilled in Windows environments and adapts easily to changing software, processes and procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
Tennessee Oncology
Chattanooga, Tennessee
06.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
- Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
- Evaluated software testing, deployment and updates to maintain compliance with organizational mandates.
New Patient Liaison
Tennessee Oncology
Chattanooga, TN
07.2019 - Current
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
07.2024
Skills
- Proficient in Windows environments
- Experienced with Windows Server
- Testing and Troubleshooting
- Software Installation
- Time Management and Organization
- Software Maintenance
- System Start-Ups and and Shutdowns
- Peripheral Device Configuration
- Strong Interpersonal and Communication Skills
- Complex Problem Solving
- Teamwork and Collaboration
- Eagerness to Learn New Technologies
- Technical Support
- Programming Languages: Python, ,HTML, CSS
Certification
- CompTIA A+ Certified - 2023
- CompTIA Network+ Certified - 2024
- CompTIA Cloud+ Essentials Certified - 2023
Timeline
Desktop Support Specialist
Tennessee Oncology
06.2023 - Current
New Patient Liaison
Tennessee Oncology
07.2019 - Current
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
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