Mitanshi Patel
Marysville,OH
Summary
A highly motivated and detail-oriented individual with a background in finance, restaurant management and operations, seeking a position to utilize my strong analytical skills and provide valuable insights and experience in data analysis to contribute to the success of a growing company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Analyst
Hilton-Columbus, OH
Columbus, OH
05.2024 - Current
- Prepared detailed reports and presentations summarizing financial results, highlighting key findings and recommendations
- Collaborated with cross-functional teams to gather relevant data and ensure accuracy of financial information
- Assisted in the preparation of annual budgets by analyzing historical data, identifying cost-saving opportunities, and recommending budget allocations
- Provided ongoing support to senior management by preparing ad-hoc financial analyses as requested
- Implemented process improvements to enhance efficiency in financial reporting procedures
- Created detailed monthly sales reports using Excel pivot tables which improved visibility into sales performance allowing for more informed decision making
- Prepared detailed financial reports for executive management, providing insights into key performance indicators and highlighting areas for improvement
- Managed budgeting process for multiple departments, ensuring accurate forecasting and allocation of resources based on business needs
- Implemented a streamlined expense tracking system that improved accuracy and efficiency in expense reporting processes
- Investigated discrepancies between actual results and forecasts, identifying root causes and implementing corrective actions as necessary
- Leveraged advanced Excel skills including pivot tables, VLOOKUPs, macros etc
- To streamline data analysis processes
- Provide Account Receivable and Account Payable reports
- Maintain General Ledger
General Manager Outlet
Hilton-Columbus, OH
Columbus, OH
12.2022 - 05.2024
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
- Implemented cost-saving measures that resulted in a XX% reduction in overall expenses
- Developed and executed strategies to increase revenue and profitability, resulting in a XX% growth in sales
- Led a team of XX employees, providing training, coaching, and performance evaluations to ensure high-quality service delivery
- Implemented efficient scheduling practices that optimized labor costs while ensuring optimal staffing levels during peak hours
- Created and implemented standard operating procedures (SOPs) for various departments to improve efficiency and consistency across the restaurant
- Collaborated with the marketing team to develop effective promotional campaigns that increased customer traffic by XX%
- Conducted regular inspections of the facility to ensure compliance with health and safety regulations
- Managed vendor contracts and maintained positive working relationships with key partners
- Implemented employee incentive programs to boost morale, productivity, and retention rates within the team
- Developed comprehensive training programs for new hires as well as ongoing professional development opportunities for existing staff members
- Monitored food quality standards closely through regular taste testing sessions with kitchen staff
- Optimized menu offerings based on market trends and customer preferences
- Maintained accurate records of inventory levels, ordering supplies as necessary while minimizing waste
- Conducted regular meetings with department heads to review performance metrics, address challenges or concerns, and foster collaboration among teams
- Ensured compliance with local health codes by implementing rigorous sanitation protocols throughout the restaurant
- Collaborated with the executive chef to create seasonal menus that showcased innovative dishes while maintaining profitability
- Conducted regular staff meetings to communicate updates, address concerns, and foster teamwork among employees
- Mentored assistant managers in leadership skills development through ongoing coaching sessions
- Leveraged data analytics tools to identify trends in customer preferences and adjust menu offerings accordingly
- Developed comprehensive training manuals for all positions within the restaurant ensuring consistent service standards were met
Front Office Manager
Twin Tier Hospitality-Worthington, OH
Worthington, OH
05.2022 - 12.2022
- Manage day to day functions with OnQ PMS
- Maintain monthly Budget
- Work with desk agents to train and guide them
- Scheduling staff for2 weeks in advance
- Take care of all the complaints, over the desk or Salt reporting site
- Work closely with Sales, for group reservations or meeting rooms
- Use R&I to build SRP, work with Delphi to upload groups and create BEO
- Work on Sailpoint for all Employees
- Maintain brand standards and keep up weekly
- Hire and Fire desk agents
- Managed front desk operations, overseeing a team of XX receptionists and ensuring smooth check-in/ check-out processes for guests
- Developed and implemented training programs for front office staff to enhance customer service skills and ensure consistent guest satisfaction
- Maintained inventory of room keys, ensuring proper distribution and security measures were followed
- Collaborated with housekeeping department to prioritize room cleaning schedules, reducing wait times for guests by XX%
- Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
- Created daily reports on occupancy rates, revenue generated, and other key metrics to inform decision-making processes
- Coordinated with sales team to manage group bookings and ensure seamless execution of events or conferences held at the hotel
- Maintained up-to-date knowledge of hotel services, amenities, local attractions, and events to provide accurate information to guests
- Optimized staffing levels based on occupancy forecasts resulting in labor cost savings of XX% without compromising service quality
- Streamlined guest registration process by implementing an electronic check-in system, reducing check-in time by XX%
- Instituted a comprehensive training program for new hires that reduced onboarding time by XX% while maintaining high service standards
- Liaised with other departments such as housekeeping, maintenance, and sales to ensure seamless communication and coordination
- Demonstrated exceptional problem-solving skills when handling difficult or escalated guest situations
- Managed the front office budget, monitoring expenses and identifying cost-saving opportunities without compromising service quality
Front Office Manager & Food Beverage Manager
Indus Hotels-Columbus, OH
Columbus, OH
11.2020 - 04.2022
- Manage day to day functions with OnQ PMS
- Maintain monthly Budget
- Work with desk agents to train and guide them
- Scheduling staff for2 weeks in advance
- Take care of all the complaints, over the desk or Salt reporting site
- Work closely with Sales, for group reservations or meeting rooms
- Bank deposits
- Creating Invoices, AR accounts
- Ordering food and maintain food and safety procedures
- Hire and Fire desk agents
Front Office Manager
Hampton Inn & Suites-Farmington, CT
Farmington, CT
11.2019 - 09.2020
- Manage day to day functions with OnQ PMS
- Maintain monthly Budget
- Payroll in Timeforce and Profit sword reports daily
- Work with desk agents to train and guide them
- Scheduling staff for2 weeks in advance
- Take care of all the complaints, over the desk or Salt reporting site
- Work closely with Sales, for group reservations or meeting rooms
- Bank deposits
- Creating Invoices, AR accounts, End of the Month reports
- Hire and Fire desk agents
Director of Operations
Holiday Inn and Holiday Inn Express
09.2018 - 11.2019
- Overlook both properties operations
- Overlook both GM's and their work
- Overlook STAR report
- Handle Accounts payable and Accounts receivable
- Overlook all departments
- Place orders for gift shop or department needs
- Work with Third Party partner portals
- Handling Payroll
- Work with Franchise Revenue Manager to maintain both hotels Revenue Management
- Work closely with Restaurant on property and take care of all invoices
- Book all GROUP Sales, EVENTS, and work effectively with all corporate companies
- Hire and Fire front desk agents, supervisors and Managers
General Manager
Comfort Inn-Naugatuck, CT
Naugatuck, CT
01.2017 - 09.2018
- Manage day to day functions
- Basic responsibilities include; hire and terminate employees, making schedule, order and monitor full breakfast and linen inventory, train and provide exceptional customer service to new hired employees
- Major Responsibilities included; Assign housekeeping duties, group reservation, banquet sales, inspect all the door and record the data on Quore, daily financials, bi-weekly reports, franchise invoices, OTA or third party commission invoices, settle A/R accounts for the property, monthly reports, forecasting budget and revenue management for the property, take care of property cash intake deposits
Assistant General Manager
LHM property, sister property to Cheshire Inn-St. Louis, MO
St. Louis, MO
05.2015 - 11.2016
- Check in and out customers, make deposits and take all the reports for the end of the day and month
- Train, Coach, and counseled all employees
- Responded to all reviews on TripAdvisor
- Managed and trained Front Office team
- Accounting and HR for all departments
- Maintain brand standards for QA
- Promoted and ensured exceptional customer service
- Sales and Banquet Experience
- Book and Arrange banquet hall and set up for event
- Coordinate with F&B manager and go over the details of the event menus
- Make banquet checks and BEO's and, receive payments
- Settle A/R accounts
- Data entry for all the events and balance sheet of every month
Front Desk Agent
LHM property, sister property to Seven Gables Inn-St. Louis, MO
St. Louis, MO
02.2015 - 05.2015
- Check in and out customers, make deposits and take all the reports for the Shift
- Take care of any guest issues
- Always Provide Exceptional and over Expected Customer Services
- Clean rooms up to the standard of the company
- (Never had any complaints about my rooms.)
- Always worked over-time and helped out in every department when needed
Education
High school or equivalent - undefined
Southington High School
Southington, CT06.2011
Skills
- Human resources
- Identity & Access Management (8 years)
- Office management
- Payroll (6 years)
- Team management
- Revenue Management (5 years)
- Budgeting
- Business Analysis
Certification
- Front Office Manager Present
- Opera PMS
- Maestro PMS
- OnQ PMS
- Mega
- Fosse
- Front Office Manager and R&I January2020 to Present
- Hilton University
- Choice Advantage University September2018 to Present All choice training
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Spanish
Elementary
Assessments
- General manager (hospitality) — Proficient September2020 Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
- Office manager — Proficient June2020 Scheduling and budgeting Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Software Experience PMS experience and Certifications
- Choice Advantage- Certified-2 years
- Maestro-4 Years
- Opera-3 years
- ADP Payroll-3 years
- Timeforce-2 years
- Sailpoint-2 years
Timeline
Financial Analyst
Hilton-Columbus, OH
05.2024 - Current
General Manager Outlet
Hilton-Columbus, OH
12.2022 - 05.2024
Front Office Manager
Twin Tier Hospitality-Worthington, OH
05.2022 - 12.2022
Front Office Manager & Food Beverage Manager
Indus Hotels-Columbus, OH
11.2020 - 04.2022
Front Office Manager
Hampton Inn & Suites-Farmington, CT
11.2019 - 09.2020
Director of Operations
Holiday Inn and Holiday Inn Express
09.2018 - 11.2019
General Manager
Comfort Inn-Naugatuck, CT
01.2017 - 09.2018
Assistant General Manager
LHM property, sister property to Cheshire Inn-St. Louis, MO
05.2015 - 11.2016
Front Desk Agent
LHM property, sister property to Seven Gables Inn-St. Louis, MO
02.2015 - 05.2015
High school or equivalent - undefined
Southington High School