Mitchel Lahm
Grand Island,NE
Summary
Results-oriented operations and sales professional with a strong background in supporting sales teams through reporting, order processing, and document management. Expertise in employee training, inventory management, vendor negotiation, and regulatory compliance drives productivity and enhances customer satisfaction. Proven ability to streamline workflows and provide dependable support across departments.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Bowling Center Owner
Westside Lanes
Grand Island, NE
09.2026 - Current
- Directed daily operations for Westside Lanes bowling center
- Managed daily operations of business, including hiring and training staff.
- Managed lane scheduling and open play assignments
- Oversaw guest service across front desk and bowling floor
- Coordinated league events, tournaments, and group reservations
- Maintained bowling equipment, lanes, and scoring systems
- Trained staff on service standards and safety procedures
- Handled cash drawers, POS transactions, and closing reports
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms, increasing brand visibility and driving customer traffic.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed legal documents related to business operations.
- Negotiated with vendors for optimal pricing on products, contributing to improved profit margins.
- Implemented quality assurance processes to ensure product excellence.
- Hosted special events to boost brand awareness and increase community engagement.
- Collaborated with other owners on joint ventures and shared resources.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Bowling Proshop Manager
Galens Pro-shop and internet sales
Grand Island, Nebraska
11.2020 - Current
- Managed pro-shop and internet sales operations for Galens retail team.
- Oversaw customer orders through phone, email, and online channels.
- Coordinated inventory counts for pro-shop merchandise and web listings.
- Supervised daily staff assignments across sales floor and shipping tasks.
- Maintained product displays and organized merchandise for Galens pro-shop.
- Processed payments, returns, and order adjustments for walk-in customers.
- Resolved customer questions about products, availability, and purchase details.
- Trained team members on sales procedures and internet order handling.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed finished work to ensure quality and consistency. to verify consistency, quality, and conformance.
Sales
WESCO Distribution
Grand Island, Nebraska
08.2014 - Current
- Set realistic sales goals and motivated sales associates to meet preset revenue targets.
- Tracked sales team performance targets and metrics to enhance productivity monitoring.
- Coordinated sales efforts across field sales, inside sales, logistics, and marketing teams to streamline process and improve communication.
- Processed sales orders, completed paperwork, and delivered documents to customers to close sales transactions.
- Prepared weekly sales reports summarizing sales activity for management review.
- Maintained accurate records of sales activities, including volume, revenue, and discounts to facilitate data-driven decision-making.
- Identified potential sales opportunities.
- Assisted Sales Managers in preparing proposals, contracts, quotes and other sales documents.
Powder Coat Painter
Standard Iron
Grand Island, NE
2004 - 08.2014
- Operated powder coat guns and booth equipment to ensure consistent coating application.
- Applied powder coatings to various metal components using an electrostatic spray gun.
- Prepared surfaces for powder coating by sandblasting, degreasing and cleaning with solvents.
- Prepped iron surfaces for powder coating at Standard Iron.
- Checked surface coverage to guarantee a smooth, even finish on all parts.
- Inspected iron products for chips, runs, and defects.
- Inspected finished product to ensure quality standards were met.
- Followed safety rules handling powders, solvents, and hot parts.
- Followed safety procedures while operating machinery and handling hazardous chemicals.
- Promoted safe working practices by adhering to company policies, contributing to a hazard-free workplace.
- Mixed powdered paint according to precise instructions for each job.
- Collaborated with other departments on various projects to ensure smooth operations.
- Met expected project timeframes by supervising production workflow, parts quality and delivery.
- Communicated effectively with team members regarding upcoming jobs or changes in production schedule.
- Trained new employees in the proper use of equipment and safety protocols associated with hazardous materials.
- Provided hands-on job training to many co-workers and new associates.
- Repaired damaged parts or equipment when necessary.
- Cleaned, masked, and hung parts for coating line.
- Delivered work orders and clear instructions to painting team to prepare for each shift.
Warehouse
Carlson Systems
Grand Island, Nebraska
1998 - 11.2004
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Grand Island Senior High
Grand Island05-1995
Some College (No Degree) - Premed/Biology
Nebraska Wesleyan University
Lincoln, NESome College (No Degree) - Premed/Biology
University of Nebraska At Kearney
Kearney, NESkills
- Sales expertise
- Sales methods
- Commercial sales experience
- Experience in sales
- Retail sales professional
- Sales tracking
- Sales reporting
- Sales performance reporting
- Sales operations support
- Proposal preparation
- Contract administration
- Order processing
- Inventory control
- Microsoft Excel
- Team coordination
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Customer relations
- Business operations
- Inventory management
- Equipment maintenance
- Point of sale
- Employee training
- Vendor negotiation
- Team leadership
- Conflict resolution
- Budget administration
- Cost reduction
- Business administration
- Consulting
- Budget development
- Regulatory compliance
- Process optimization
- Profit and loss
- Staff management
- Business management
- Investor relations
- Small business operations
- Client service
- Negotiation
- Profit and loss analysis
- Service quality assurance
Languages
Spanish
Limited
Timeline
Bowling Center Owner
Westside Lanes
09.2026 - Current
Bowling Proshop Manager
Galens Pro-shop and internet sales
11.2020 - Current
Sales
WESCO Distribution
08.2014 - Current
Powder Coat Painter
Standard Iron
2004 - 08.2014
Warehouse
Carlson Systems
1998 - 11.2004
High School Diploma -
Grand Island Senior High
Some College (No Degree) - Premed/Biology
Nebraska Wesleyan University
Some College (No Degree) - Premed/Biology
University of Nebraska At Kearney