Mitchell Cagle
Pensacola,FL
Summary
- Customer-focused professional with successful 3-year career in Service industry. Dynamic and successful at applying skills in busy environments. Dedicated Customer
- Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
Sunfarm Energy
Pensacola, FL
10.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained accurate records of customer interactions and transactions.
- Tracked orders from placement through delivery and follow-up as needed.
- Quoted new installations such as new Solar Systems, Battery installs and Inverter installs.
Solar Installer
Sunfarm Energy
Pensacola, FL
05.2021 - 10.2022
- Installed Solar panels on roof and ground mounts
- Inventoried all materials before and after an installation.
- Worked with crew lead to ensure all engineering and plans were accurate with installation.
Education
Bachelor of Arts - Economics
The University of West Florida
Pensacola, FL12-2023
Skills
- Customer Service Excellence
- Service Support
- Documentation Abilities
- Payment Processing
- Efficient with Excel and Word
- Quoting jobs for materials and labor hours
- Strong Communication with team
Affiliations
- Hobbies include outdoor activities such as boating, fishing, and golfing.
Accomplishments
- Awarded with being on the Deans List of the Spring Semester of 2023.
References
References available upon request.
Timeline
Customer Service Coordinator
Sunfarm Energy
10.2022 - Current
Solar Installer
Sunfarm Energy
05.2021 - 10.2022
Bachelor of Arts - Economics
The University of West Florida
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