Mitchell Clymer
5015 Mariposa St. Edinburg,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Paramount Staffing
Tx
10.2022 - 02.2026
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered over Number,, of calls per shift to meet fast-paced call center demands.
- Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.
- Assisted customers in navigating company website or online portal to facilitate self-service solutions where appropriate.
- Responded proactively and positively to rapid change.
SALES ASSOCIATE REPRESENTATIVE
Headway Workforce
Tx
08.2019 - 09.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Support
Concentrix
Tx
08.2017 - 07.2019
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Expedited problem resolution by coordinating with other departments such as customer support, engineering, and dispatch teams.
- Collaborated with team members to provide seamless customer support, ensuring prompt assistance and accurate information.
- Showcased exceptional multitasking skills while juggling multiple responsibilities such as appointment scheduling, invoice processing, and customer support all at once.
- Streamlined customer support processes for quicker issue resolution and increased satisfaction.
Education
High School Diploma -
College of Texas
Skills
- Complaint handling
- Complaint resolution
- Microsoft outlook
- Call center operations
- Technical support
- Sales expertise
- Customer service
- Active listening
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Paramount Staffing
10.2022 - 02.2026
SALES ASSOCIATE REPRESENTATIVE
Headway Workforce
08.2019 - 09.2022
Customer Support
Concentrix
08.2017 - 07.2019
High School Diploma -
College of Texas