Mitchell Hayes
H&R Block Corporate Headquarters
Buckner,MO
7
years of professional experience
CompTIA Network+ Certified Microsoft MTA Certified CompTIA Security + Certified Solid foundational knowledge of Windows Server 2016, Windows 10 and Linux operating systems. Cisco IOS and hardware. High level of aptitude for Windows Network Infrastructure basics and PowerShell scripting. Hard working Quick learning Adamant Listener Personable
Work History
Systems Analyst
3 Years 11 Months- Handled all incoming support tickets with full ownership—from triage to resolution—ensuring timely and accurate service delivery
- Managed end-to-end onboarding and offboarding processes, ensuring seamless account creation, hardware provisioning, permissions setup, and equipment retrieval
- Supported remote and hybrid employees with VPN, connectivity, hardware, and software troubleshooting
- Collaborated with cross-functional teams, including software developers and security analysts, to resolve complex technical issues and advance enterprise initiatives
- Provided high-priority technical assistance to executives up to VP level, ensuring timely resolution of issues with professionalism and discretion
- Managed onboarding and offboarding processes end-to-end, including account creation, hardware provisioning, permissions, and equipment retrieval
- Provided full printer support including maintenance, troubleshooting, and fleet coordination
Technical Support Specialist
8 Months- Worked with end users to solve a multitude of IT issues such as Computer hardware, application support, active directory, ordering & shipping IT equipment, managing assets, etc...
- Developed essential professional skills in a corporate environment
- Handled hardware and software support tickets, ensuring timely resolution and user satisfaction.
- Acquired skills in multitasking, time management, and handling a high workload.
- Performed laptop and desktop imaging for system setups and upgrades.
Field Technician
4 Months- Negotiated contract with AT&T for fiber installation services
- Collaborated on installation of fiber cable, splice cases, and copper pedestals
- Worked closely with Fiber cable, Splice Cases, and Copper Pedestals
- Proposed optimal locations for fiber pedestals to enhance service delivery
- Took precise measurements for the placement of fiber
- Conducted site visits to assess business requirements for fiber service implementation
Helpdesk Technician
4 Months- Handled incoming customer calls in a fast-paced call center.
- Gained experience in interacting with diverse end users to address their needs.
- Supported various e-mail clients, including Outlook, Thunderbird, WindowsLiveMail, MacMail
- Worked with various e-mail clients, such as Outlook, Thunderbird, WindowsLiveMail, MacMail, etc...
- Assisted customers in troubleshooting and resolving different television issues.
IT Equipment Technician
1 Month- Handled and assembled hardware components in a technical environment.
- Conducted inventory of IT equipment to ensure accurate asset management
- Scanned items into tracking system for organized inventory management
- Learned how to properly handle and work with hardware
Server
11 Months- Developed people skills through direct interaction with customers
- Developed problem-solving techniques through practical application in various scenarios
- Collaborated with team members to foster a supportive work environment
- Acquired skills in organizing tasks and prioritizing responsibilities in a fast-paced environment
Education
CompTIA Network+, CompTIA Security+, Microsoft MTA - IT Networking, Engineering, And Security
Skills
Workstation Setup
Windows Server 2016
Group Policy Management
DHCP
DNS Windows Server
TCP/IP
Networking Fundamentals
Windows configuration
Windows 10 configuration
PC and Server Hardware Configuration
Cisco networking
Microsoft 365
System upgrades
Cloud Services
Basic Cisco Devices
Web services
Security Concepts
Timeline
Systems Analyst
H&R Block Corporate Headquarters
09.2022 - CurrentRead More
Technical Support Specialist
SPX Cooling Technologies INC.
11.2021 - 07.2022Read More
Field Technician
Pearce Services
07.2021 - 11.2021Read More
Helpdesk Technician
ISPN Network Services
03.2021 - 07.2021Read More
IT Equipment Technician
SelectQuote Insurance Services
12.2020 - 01.2021Read More
Server
Texas Roadhouse
01.2020 - 12.2020Read More
Centriq Training
CompTIA Network+, CompTIA Security+, Microsoft MTA from IT Networking, Engineering, And Security
Read More
TECHNICAL TRAINING
Centriq Training, Kansas City, MO
Systems and Security Administrator Program
Technical Competencies:
A solid foundation in computer hardware, networking fundamentals, including network design, network security, and network management.
The ability to create, configure, and trouble-shoot Microsoft Windows 10, Windows Server 2016, and Linux CentOS virtual machines using Microsoft Hyper-V.
Manage and secure domains using Active Directory, Group Policy, and Permissions, and provide risk management solutions and disaster recovery and planning.
Worked as a team to design, build, and implement a multi-domain mock company using physical Windows Server 2016 and Linux CentOS servers, and Cisco switches and routers for the infrastructure.
Soft Skills Training:
Professional Skills & Career Strategies Course: Professionalism, Conflict Resolution, Problem Solving, Teamwork, Influence and Communication Tactics and Project Management Fundamentals.