Mitchell Hepner
Katy,Texas
Summary
Sales professional with proven success in driving revenue growth and improving team performance. Expertise in building client relationships and strategic planning, leading to increased retention rates and successful contract renewals. Focused on enhancing team collaboration and adapting to evolving market demands.
Overview
9
9
years of professional experience
Work History
Account Executive
OptiSigns
Houston, Texas
03.2024 - 02.2026
- Led a team of Account Executives, fostering collaboration and driving revenue growth.
- Cultivated key client relationships, leading to higher retention rates and contract renewals.
- Developed a comprehensive onboarding program for new Account Executives, ensuring they were set up for success from day one.
- Attended industry conferences and networking events to build and sustain connections within the field.
Sales Associate
Team Mancuso Powersports 59
01.2023 - 03.2024
- Generated annual revenue increase of $1.7 million through strategic high-value product deals.
- Facilitated sales growth through optimization of deal handling processes, contributing to overall revenue increase.
- Cultivated customer relationships, resulting in increased repeat business and loyalty.
- Coordinated banking activities to ensure high service quality and secure handling of confidential personal information.
Account Executive
Stealth Startup
09.2022 - 01.2023
- Enhanced sales team effectiveness, increasing deal closures by over 60%.
- Raised average sale price by 35% through optimized sales processes and market insights.
- Developed dedicated full-time sales training program, improving onboarding and performance of new hires.
- Built personal connections with customers, enhancing service satisfaction and loyalty.
Sales Associate
Johnstone Supply
05.2022 - 08.2022
- Increased customer retention by 20% through effective relationship building.
- Developed strong rapport with clients through exceptional service and problem-solving.
- Built relationships with customers to enhance loyalty. with customers, enhancing overall service satisfaction.
- Tracked customer orders and resolved fulfillment issues to enhance order accuracy.
- Performed comprehensive audits of inventory and sales reports to ensure accuracy.
- Streamlined inventory management, reducing stock replenishment tasks.
Customer Service Representative
Alorica
05.2021 - 05.2022
- Managed customer inquiries, providing timely answers and resolutions to improve customer satisfaction
- Maintained accurate records of customer interactions, ensuring data integrity for names, addresses, phone numbers, credit card information, and product sales
- Established a customer database by entering and organizing customer information for enhanced accessibility and reference
- Developed and trained 30 new customer service representatives on the proper handling of customer inquiries
- Performed sales analytics and provided recommendations that increased sales by 12%
Infantry Team Leader
United States Marine Corps
07.2017 - 01.2021
- Facilitated leadership development through comprehensive training programs, preparing future leaders for operational challenges.
- Trained and instructed new marines in operational conduct, enhancing team readiness and professionalism.
- Achieved successful adaptation to frequent personnel changes, maintaining team effectiveness in fast-paced environments.
Education
High School Diploma -
Tomball High School
Tomball, TX05-2016
Skills
- Sales strategy development
- CRM software expertise
- Sales pipeline management
- Sales analytics
- Client relationship management
- Negotiation techniques
- Team leadership
- Problem solving
- Verbal and written communication
- Communication effectiveness
Timeline
Account Executive
OptiSigns
03.2024 - 02.2026
Sales Associate
Team Mancuso Powersports 59
01.2023 - 03.2024
Account Executive
Stealth Startup
09.2022 - 01.2023
Sales Associate
Johnstone Supply
05.2022 - 08.2022
Customer Service Representative
Alorica
05.2021 - 05.2022
Infantry Team Leader
United States Marine Corps
07.2017 - 01.2021
High School Diploma -
Tomball High School